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Heidi P
My husband and I are disabled and homebound, so we depend on various delivery services. Out of all the delivery companies, we have more troubles with Door Dash than with all of the others COMBINED! Sure, we can choose to not use DDs services for meal deliveries, however, not ONLY restaurants hire DD to deliver for them; sometimes we don't realize it until it's too late and sometimes we have no choice but to chance it (for example, our pharmacy uses DD). Our biggest problem is that they CONSISTENTLY go to the wrong address. Five blocks from us is a street spelled very similarly to ours, and there is a house with the exact same number as ours. Door Dash is the ONLY delivery company that has gone to the wrong address... EVER! It happens so frequently that we have it in our delivery instructions to NOT go to that wrong address, yet, it keeps happening... over and over and over again. We know, for a fact, that drivers can see the instructions. Once in awhile, we've had drivers thank us because they were, indeed, directed to the wrong address but our instructions prevented them from actually going there. We've reported this issue to DD on multiple occassions, at which time we're told it will never happens again, and it might get better for a little while, then it starts up all over again. Oddly enough (heavy sarcasm here), the Door Dash website and/or app allow a person to review the driver and the restaurant or store who contracted with them, but they don't allow for reviewing Door Dash. Well, today, I found this website... and I am SO EXCITED to let 'em have it (DD, that is)! It's quite obvious that I'm not the only one who feels this way. Over 14,000 other reviewers are unleashing their frustrations. If we're honest, though, it probably won't do any more good than just that (allow us to release) because DD will continue conducting themselves with the same poor business practices they have always used. But, hey, that's SOMETHING, at least.
2 years ago
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DoorDash has a 1.3 average rating from 23,588 reviews

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