In most cases I would offer a 5🌟 but for this specific situation I'm giving a ONE. Friday night I ordered almost $90 with of food with Garcias - my children and I ended up w/food poisoning. When I used the app today (Sunday- less than 48hrs after ordering Garcias) I was finally feeling well enough to report to DoorDash w/requesting a refund. The window of receiving a refund had passe- according to the multiple attempts on the app. Passed?! Really!?! I THEN called and reported this via phone, explaining how the last thing on anyones mind when you have food coming out both ends for 24hrs, while trying to care for children who also have food coming out both ends is reporting the food poisoning within a few hours of getting the food! The 1st person - a female w/DoorDash told me it was too late & to try contacting Garcias... Too late?! Really!? Garcias said they can't help me w/a refund as they have been told, per Doordash's policy to have the customer contact DoorDash?! But I did!? Do I fall under this timeframe unique window where Garcias & DoorDash WON'T help me!? Just in the last year alone I have spent THOUSANDS of dollars w/DoorDash services because I have been on bedrest w/seeing on average 3 Dr's/wk for neck, lower back, spinal & brain injuries- where I have been unable to shop or cook for my family. THOUSANDS of dollars when I haven't been able to work or bring any income in since September of 2021... the fact I can't get almost $90 refunded is ridiculous! The 2nd /last time I called, DoorDash's customer service, this lady at least offered to escalate this to a team (that was not working on the weekend) and should be following up w/me Monday/ tomorrow. I hope that the $86+change can be refunded AND w/such the headaches [i.e. this run around], I personally think there should be more offered than just the refund amount! Because no refund has been offered to me [yet] I even placed a negative review w/the Layton Garcias via Google.