I ordered for the first time from pet smart. The door dasher went to the wrong house. They send you a picture of where they left the item I have no idea who's house it is. It's not even a neighbor so where the heck did this person go. Of course the person I talked to at customer service could barely understand English. I asked for a redelivery but now the pet smart is out of stock on my item. So now my item is just sitting at a random house. Everything was great except that. I connected with customer service right away. The call wasn't that long and in the end I did get a refund but I couldn't rate it higher than a two because I don't understand how someone can deliver my item to the complety wrong address. It's not like back in the day where we didn't have Google maps. I'm not sure if I'll ever use door dash again and being that all these reviews are si horrible I probably wouldn't chance it again.