For years we were reasonably content with DoorDash but in 2023 orders have started coming late due to their policy of allowing dashers to deliver more than one order at a time. This often makes the food tepid and/or soggy. Also, this house is a little hard to find, so I put careful directions for the dasher. For years, the dasher showed us that the directions weren't even visible in the app. Only this year were they visible. Most dashers don't even read them, get lost, wander around, making the meal even worse. When we ask why they didn't read the directions, they either shrug or say "lots of them are wrong." These are management issues that really need to be addressed.
2 years ago
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