I’ve used DoorDash for years without a single issue, but today’s delivery with a driver named Richere was an absolute disaster. My address, in a standard residential subdivision with large, clear numbers built into my mailbox, is impossible to miss—yet Richere somehow managed it. Within a 5-minute span, she bombarded me with texts: one claiming she arrived, another demanding address confirmation, then stating she couldn’t find my house, and finally threatening to keep my food if I didn’t reply. I called her, confirmed she was in a white car one driveway over—having clearly passed my house—and directed her to the next driveway on her left. Instead of owning her mistake, she launched into excuses, lecturing me about not providing enough details and speaking over me as I explained that no other driver has ever had an issue. When I went to retrieve my food, she continued her baseless excuses and had the audacity to call me rude for pointing out the obvious: my address isn’t the problem; her incompetence in reading clear mailbox numbers is. A simple “I missed it,” “sorry,” or “my bad” could have defused the situation, but her unprofessionalism and refusal to take accountability were infuriating. This driver’s behavior is a stain on DoorDash’s reputation. I now have no interest in using this service again. The company should ensure drivers own their mistakes instead of blaming customers for their failures.