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Mike S
This company came into my neighborhood recently and I gave them a shot. I like to order food because I work from home now and frankly have become very lazy. Right off the bat Doordash has TONS of restaurants to choose from in my area (including fast food chains and diners which are great). I've ordered 6 -7 times now, and i have to say my orders were 75% of the time delivered 15 -20 minutes early!! Which is a very nice surprise when dealing with delivery. Also the app is phenomenal, I love how they've incorporated "uber" technology into it, where you can track your dasher and see exactly where they are in the process...Lastly, their customer service to me seems so far top notch. I has a delivery the other day where the meal was missing an ingredient I ordered. The app made it very simple to report this, explain what happened; and at the end in minutes they just gave me a credit for the whole meal (minus the tax, delivery charge and tip which I felt was very fair) and stated they would deal with the restaurant directly automatically. THAT my friends is how you earn a POSITIVE review, and how customer service should be done in the modern world. No hassle for the customer, taking full responsibility and correcting the problem on YOUR end, and having the customer walk away with a smile and wanting to use your service again. These people get IT, all around, and I will continue to use Doordash.
7 years ago
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DoorDash has a 1.3 average rating from 23,799 reviews