I wanted to make sure I got on here to write a review because I was super nervous once I ordered and then saw these reviews. Let me preface this by saying that I think your experience depends on a couple of things: 1) If you ordered from DoorDash app/website OR the restaurant's app/website, and 2) Your location. I ordered my lunch directly from Chipotle's website at 11:20am. The option for delivery came up for my work address, so I ordered. At the time, I didn't realize it was a service partnership via DoorDash. It just looks like a normal restaurant delivery on the website. At 11:50, I received my order via Dasher Massoga T (Springfield, IL), who was very pleasant and quick. The food ordered was accurate, but just a tad cool. I expected as much since when I go pickup my own order from Chipotle, by the time I get back to the office it's cooled off anyway. 30 seconds in the microwave & I was good. Long story short: - my order was on-time & accurate - my Dasher was kind & polite - overall a positive experience If you're concerned about the negative reviews, all I can say is just try it once. Depending on your region/area, you may have good luck like I did. :)