I've used door dash several times and always receive my order on time, but there are a few flaws. The one time my order was cancelled, no one called, texted or emailed to let me know that. I had to call customer service to ask what was going on with my order. Their ordering system needs some work as well. If you order more 1 of the same item, it apparently doesn't show that to the restaurant. The one time my order was wrong, it was because I ordered multiples of the same items. So, when you order multiples, add each order separately. I've had no problem since doing that. Overall, not too bad a service. Definitely better than grubhub. I can say I've never received cold food from doordash.