We ordered our food at 5:10 and it was to be delivered at 6:13pm. At 6:30 I called the restaurant and they said Door Dash had a problem with a driver and they were getting another one. Door Dash had not communicated anything to me. The little app map started over so I calmed down. We all have issues sometimes. Ay 7pm the food was showing on its way to us. At 7:30 Door Dash cancelled our order. They never contacted me to explain anything. Just cancelled our order over 2 hours later. I received an email saying the money would be refunded and it still has not been refunded over 15 hours later! I will never use them again, this was handled in a totally unprofessional way. I saw a driver post that you had to tip well or a driver wouldn’t pick up your food. We tipped 20% or $9 for what should have been a 15 minutes job. This is crazy.