I have used door dash for about 2 months, no issues until the past 2 weeks. My review is based on the things that happened both times. One issue I had was, I ordered food for my Mother last weekend, I got an e-mail saying restaurant verified order. I got notification driver had arrived at restaurant and was waiting on order, about 2 mins later I get a call. It was my dasher who could not speak English well. I had to ask Him to repeat himself 4 times and I finally understood “they not get your order” I told Him I got an e-mail saying they did. “Call them call them” He said and hung up. I called restaurant no answer from a human it went to a computer or fax machine. He called back while I was trying to see if I was dialing the right number and rudely said, “Cancel order! Cancel order!” “I will leave restaurant!”, “I tell them you cancel order” I said, no I want the order. Mind you He had not been waiting long at all. He hung up. His number was from out of state. I chatted with Door Dash customer support and wanted to know what was going on. I was only told the restaurant could not fulfill the order and I would get a refund. Which I did get. I found out I was dialing the right number for restaurant I wonder if they were even open. Driver never mentioned restaurant could not fulfill order. This past weekend I ordered lunch for Mom and myself. Dasher brings order leaves it at door like requested and leaves. No issues with dasher, the order was messed up I got someone else’s orders our drinks was right. I contacted Door Dash support via chat, and told them what happened. I was offered a refund for the food only. Which was fine because the dasher did His part and delivered food. What happened next is strange, I got a call, after closing off chat. it was a man who could not speak English well, asking me if I got my refund e-mail. I am thinking it was door dash support. I checked my mail on my tablet and said yes. He went to talking real fast which made it harder to understand Him. I made out “You refund me!” I asked Him to repeat himself and I could not understand Him. I finally said, all that was wrong was I got the wrong order. He told me to have a good day and hung up. I looked at the number, and it was a local call. I thought it was strange because I did not get a call the last time I had an issue/refund. I replied to the e-mail I got and asked if they called or was it the dasher. Never heard anything. Seemed shady to me. I deleted my account and will use Grubhub.