Ordered food and the delivery driver called and said he didn’t want to drive out to deliver it since it was over a (single) mile from the restaurant. He told me door dash would be in touch with me but never called me - I get a text over an hour later saying the food was delivered and a picture of it (in a bag sitting AT the restaurant) and door dash charged me $45 for nothing. Called and door dash said they would refund my money but only refunded half - I called again the next day and they told me they couldn’t refund me the rest because the refund already went through. Door dash charged me for food that was never delivered and wouldn’t refund me because someone on their end made a mistake on the amount to refund. Horrible customer service - I will never use door dash again - they never even tried to make it right.
5 years ago
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