Roxanna
Poor quality doors and terrible customer service! Avoid like a plague!!! Mislead by a number of positive reviews I made a mistake to order from this company 4 LPD doors. They advertise them as solid core oak doors intentionally omitting that it’s just oak “veneer” which is not even what a veneer usually looks like but a cheap plastic film put over MDF core. I’d never buy such doors if they’ve disclosed this in the description. It gets worse, the doors were unfinished and we put a quality wood primer on them and while the 3 out of 4 doors were ok, one went all bubbly and the “oak veneer” flaked on both sides (!). When I contacted the customer services, they politely asked to have a detailed description of what’s wrong (I’ve already provided detailed photos), then been doing pointless ping pong of different requests to complete detailed “special forms” to send to the supplier trying their best that I lose patience and give up on £200+ I wasted for that door. After more than a month of this exchange, they bluntly stated we were not supposed to finish these unfinished doors and it’s our fault (?!!) so no replacement or refund. Completely disregarding the fact that the problem was with that particular door which was supplied faulty with poorly glued up “oak veneer” and the fact that the other 3 doors turned out to be just fine after a coat of the same primer and 2 coats of Dulux paint! I’m now liaising with my credit card provider to recover my money for this faulty door and will be reporting this company to the UK Trading Standards for shoddy business. Save yourself hassle and buy doors elsewhere!
1 year ago
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Door Supplies Online has a 4.0 average rating from 88 reviews

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