“Poor quality doors and terrible customer service! Avoid like a plague!!!
Mislead by a number of positive reviews I made a mistake to order from this company 4 LPD doors. They advertise them as solid core oak doors intentionally omitting that it’s just oak “veneer” which is not even what a veneer usually looks like but a cheap plastic film put over MDF core. I’d never buy such doors if they’ve disclosed this in the description.
It gets worse, the doors were unfinished and we put a quality wood primer on them and while the 3 out of 4 doors were ok, one went all bubbly and the “oak veneer” flaked on both sides (!).
When I contacted the customer services, they politely asked to have a detailed description of what’s wrong (I’ve already provided detailed photos), then been doing pointless ping pong of different requests to complete detailed “special forms” to send to the supplier trying their best that I lose patience and give up on £200+ I wasted for that door. After more than a month of this exchange, they bluntly stated we were not supposed to finish these unfinished doors and it’s our fault (?!!) so no replacement or refund. Completely disregarding the fact that the problem was with that particular door which was supplied faulty with poorly glued up “oak veneer” and the fact that the other 3 doors turned out to be just fine after a coat of the same primer and 2 coats of Dulux paint!
I’m now liaising with my credit card provider to recover my money for this faulty door and will be reporting this company to the UK Trading Standards for shoddy business.
Save yourself hassle and buy doors elsewhere!”
“AVOID!!
Like to rip you off with restocking fees on door handles and also say items are missing on returning goods so they don’t refund you.
Understand restocking fee with doors but not when you mail the handles back at your own cost !!
Use LPD direct for all LPD doors cut out this company!!! Won’t be ripped off”
“Very pleased from placing the order and receiving the order. No problems delivered on time. The delivery driver was so kind and helpful and got all 6 heavy fire doors into the house and placed them safely. You have a good worker hang on to him as there are not many of them around.”
“There were supply issues with one of the doors which meant it was months late - I didn’t mind that. However, the customer service was terrible - I had to check every couple of weeks myself to be told it was delayed further. Fine but the utter rudeness of the staff was completely unnecessary when I was asking questions.”
“Very pleased with the oak door that was made for me. Looks great and excellent quality. Would definitely use them again and would recommend them too.”
“Excellent service delivery was on time and the doors are well packed. Only fixed one door so far it has a slight warp in it but you can’t really see it unless it is pointed out to you . Very pleased overall can’t wait for the double doors to be fitted. Thank you no contact made with company as it’s not significant”
“Door Supplies Online, great,
XL Joinery Doors, great,
Delivery 4*.
That's not a reflection on the driver, but the doors are double packed, 51kg in total, and the poor guy was struggling.
Now, I'm disabled, dodgy hips, but ended up having to help him.
I do wonder if delivery of this size should be two man.”
“Having purchased a oak glazed door from door supplies I was well happy with the efficiency of the order to the delivery and the quality of the door is excellent everyone who visits me comments how lovely the door is .”
“I have to say that I was exceptionally impressed by this company. They delivered even earlier than expected and the doors we received were of excellent quality.”
“Avoid Avoid Avoid
Ordered 4 doors and 1 of them was not delivered with the rest. Terrible communication. Then damaged door received and replacement/refund was refused cause the damage needs to be reported within 3 days of receipt but I didn’t even know the door had arrived until 10 days or so later and even though I reported to damage immediately, they won’t issue a replacement/refund”
“Hi everyone just a quick note to let yous know if you’re thinking to buy the xl joinery clear patten clear doors? I wouldn’t bother because if you have a problem with them like I did the manufacturer is not very helpful in helping you out. A bottom runner got damaged on my sliding door and I rang them to ask if they would sell me one, it’s not even like I wanted it replaced I offered to pay and they wouldn’t sell me one? Sounds bizarre I know ,but there you go. So if you do buy door from this manufacturer make sure they don’t get damaged or you’ll be in trouble finding parts for them else where👎👎👎👎”
“Not impressed at all, no mention on the website when i ordered the pair of doors and paid that there would be a 8week wait for them, until you get a phone call to tell you there not even in the country!!”
