“Hi everyone just a quick note to let yous know if you’re thinking to buy the xl joinery clear patten clear doors? I wouldn’t bother because if you have a problem with them like I did the manufacturer is not very helpful in helping you out. A bottom runner got damaged on my sliding door and I rang them to ask if they would sell me one, it’s not even like I wanted it replaced I offered to pay and they wouldn’t sell me one? Sounds bizarre I know ,but there you go. So if you do buy door from this manufacturer make sure they don’t get damaged or you’ll be in trouble finding parts for them else where👎👎👎👎”
“Ordered some doors and handles etc from door supplies online based on their website promise of fast delivery and their extortionate delivery costs.
You’d assume it would be very quick wouldn’t you?
Wrong!
It takes them a day or 2 to get in touch to arrange the delivery and then tells me it’s going to be over a week nearly 10 days.
I managed to source my doors etc elsewhere and within an hour of arranging the door delivery I requested they cancel the order completely.
This took nearly 2 days to receive a response by which point the handles etc had been despatched. This is interesting because I had received no confirmation that the handles had been sent nor did I realise the handles would not come with the delivery of the doors.
I’ve now been charged 30% restocking fee after having to send the handles back at my cost because they’re too slow to respond to a refund request.
They should have told me when they responded to the refund request that I would have been charged 30% restocking fee for something that I didn’t want and asked not to be sent…which I still find ludicrous.
My request for the email to be escalated to a manager was also ignored.
However they are quick enough to respond to be rude to me and have a poor attitude when it comes to telling me how much I’m being ripped off!
Oh and they apparently charge £60 for handles to be delivered which I’ve also lost!
A company should not advertise fast delivery and charge a fortune if they cannot provide you tracking for all of your shipments.
Not if they can’t actually provide fast delivery in a world of next day delivery!
I actually ordered and received what I needed from another supplier in the time it took them to respond to my refund request!
Rude staff, poor service!
Rip off merchants!”
“I bought two downham oak doors , although Door supply’s delivery was excellent the web site is I feel miss leading, and the doors have been awful , it’s virtually impossible to remove the glass beading without damaging the door , and the quality of the door although it looks nice , it’s easily marked , I wished I’d never bought them”
“The doors are fantastic,but delivery was poor as arrived on a large lorry that would not fit down drive. The driver refused to carry them and would not unload or speak to me on the phone. I had to rebook carpenter which was not easy. I was told they would look at compensation but I'm still waiting.”
“Very poor service let me order doors when they wasn’t in stock then I got charged an extra £20 to change the doors , I received the wrong size doors.”
