My booked my wife a car from Alicante through Do You Spain, I paid upfront for the car and the Platinum insurance. The voucher came through for Goldcar. I read all of the insurance docs and quote from DYS " Goldcar will block £1400 of a credit card in your name but will ask for no money" My wife arrived at the Goldcar desk in Alicante and was told they do not recognise DYS insurance and Charged my wife £429.88. She showed them DYS insurance where it says you will not be charged. my wife was held to ransom "no pay no car". I have emailed the DYS contact page where you get a conformation and "someone will contact you" To date 2 weeks later no contact. Absolute rip-off, customer services none existent. The website is very slick but totally misleading. We have a holiday home but will never use DYS again Anne and Billy bell