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DoYouSpain.com Reviews

1.1 Rating 191 Reviews
3 %
of reviewers recommend DoYouSpain.com
1.1
Based on 191 reviews
Shipping & Delivery
Delivery Methods
Own Driver
On-time Delivery
Greater than 5%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1 out of 5
Returns & Refunds
Refunds Process
Difficult

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DoYouSpain.com 1 star review on 26th June 2025
Melania Crivat
DoYouSpain.com 1 star review on 4th January 2025
Anonymous
DoYouSpain.com 1 star review on 24th July 2024
Tim H
DoYouSpain.com 1 star review on 14th August 2023
Paul
DoYouSpain.com 1 star review on 2nd August 2023
Tracey Law
DoYouSpain.com 1 star review on 20th June 2023
Antony
DoYouSpain.com 1 star review on 9th September 2022
Vic Ov
4
Anonymous
Anonymous  // 01/01/2019
This company does NOT respond to customers who’ve had a bad service from them Definitely would not recommend using them Never responded to 6 requests for explanation Peter Fryer
Helpful Report
Posted 3 days ago
Booked a car for 2am pick up. Arrived at pick up area in Alicante airport at 2.33am as flight was slightly delayed and car hire office was closed. No one answered calls or emails. Got taxi for 90e to our accommodation. Made out way to airport next day to collect car, another 90e in taxi.. and they said office closes at 2am so it closes at that time and as you were not here before that time so, it is considered a no show and u lose all your money. They were soo unhelpful and unapologetic. Other families in same position. Very stressful. Will never use this company again.
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Posted 4 days ago
Had no problems. Booked a car in Mallorca, and was worried for the reviews. Read the terms and conditions which were pretty clear and followed them. Top in my opinion!
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Posted 6 days ago
Scam scam scam do not use and dont get tmpted by low prices.
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Posted 2 weeks ago
The experience was very unpleasant because when we arrived at the airport, the staff from Keddi, represented by Europcar, did not recognize the reservation I had paid for on the website — a full €191 including platinum insurance. At Europcar, we had to pay for another insurance, totaling €300 plus a €100 deposit. On top of that, the Keddi website did not mention that a €800 deposit would be blocked on our card. So what i thought was a €200 car reservation was actually €600. I do not recommend
DoYouSpain.com 1 star review on 26th June 2025
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Posted 2 weeks ago
booked a rental car through DoYouSpain at Málaga Airport and paid €244 in advance. When I arrived, the car was refused because I had a VISA debit card – even though the booking documents clearly stated I could leave a €1,100 deposit upon collection. That option was not offered. Instead, I was told I could only get the car if I paid over €300 for additional insurance – which I declined. I never signed a rental contract, never received a vehicle – and yet DoYouSpain refuses to refund me. Customer service keeps responding with copy-paste replies and completely ignores the facts of my case. This is not transparent business and clearly not in line with EU consumer rights. I have filed a complaint with the European Consumer Centre (ECC-Net) and initiated a chargeback with my bank. Bottom line: The prices may look good, but if anything goes wrong, you’re on your own – and out of money. Never again.
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Posted 1 month ago
I just had an extremely bad experience booking through Doyouspain. After waiting for more than 1.5 hours, the contract partner, Goldcar, made unbelievable additional demands at the counter that contradicted the terms and conditions. Therefore, I didn't make the booking. Several letters to Doyouspain support have shown me that Doyouspain tolerates this and refuses to issue a refund.
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Posted 1 month ago
I had an extremely frustrating experience with DoYouSpain, and I strongly advise against using this platform. I booked a car through DoYouSpain with Alamo at Vigo Airport. When I arrived to collect the car, the Alamo office refused to release the vehicle because I didn’t have the physical version of my driving licence — even though I presented a certified official document, legally valid across the EU. This certificate is issued under Decree-Law no. 138/2012 (as amended by Decree-Law no. 102-B/2020) and complies with Directive 2006/126/EC on the mutual recognition of driving licences within the EU. The most frustrating part is that Alamo actually proposed a simple solution: to change the name on the reservation to a friend who was with me and had a physical licence. However, only DoYouSpain could make that change, and despite calling multiple times, no one ever answered. Because of this, the change couldn’t be made, and I lost the rental. Afterwards, I contacted DoYouSpain by email. I received only a generic automated reply referring to non-refundable bookings, and no response at all to my follow-up messages. The customer service and after-sales support are awful. Even a simple issue becomes unsolvable if you can’t reach anyone. I will also file a complaint with the European Consumer Centre. It may look cheaper, but trust me — it’s not worth the stress. Avoid at all costs.
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Posted 2 months ago
Es simplemente imposible comunicarse con ellos porque sólo recibes mensajes automáticos. Sin embargo, el coche que reservé en su sitio web no funcionó. Tampoco recuperamos el dinero de la empresa de alquiler de coches porque no puedo decirle a la máquina lo que quiero.
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Posted 2 months ago
We paid DoYouSpain in FULL, in advance, for car rental in April. Their partners OKmobility then forced us to pay over €513 more at the desk plus a 160€ that we would mabye get back - it was either pay or "you are not getting the car". They did not let us know in advance about any of this. Customer service is non-existent in this business. We dod not get our money back, nothing. Never again.
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Posted 3 months ago
WARNING!! Do not rent a car from Doyouspain at Tenerife South Airport! Our son had booked and paid for a car there from 1 to 26 February. Unfortunately, when he arrived at the counter, he had forgotten his driver's license. Everything was explained at the counter. We sent the driver's license as soon as possible. It was there two days later. Super good of DHL! Back to the Doyouspain counter to pick up the car. When we arrived, it turned out that his reserved and paid for car had been cancelled. Those were the rules??? He did not get the money back. It was a large amount of course for almost the entire month. Back in Holland, I asked for the money several times but have not received anything back yet. I find this so unfair and unreliable that I want to protect others from this kind of practice.
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Posted 3 months ago
We paid DoYouSpain in FULL, in advance, for car rental in December. Their partners Thrifty/Firefly then forced us to pay over €100 more at the desk - it was either pay or "you are not getting the car". It was late at night and we had children with us so we had no option but to pay. We reported the issue to doyouspain on our return and have been trying to resolve the issue since... bottom line is they did absolutely nothing to resolve the issue. Customer service is non-existent in this business... total RIP OFF!
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Posted 4 months ago
I am extremely disappointed with my recent experience at this car rental service, particularly with the staff member, Omar. On the morning I returned the car, I was loudly shouted at in front of my wife and two kids at 8 am. His behavior was completely unprofessional and embarrassing, especially when he rudely mentioned, "I’m not working for you," in front of his colleague, who did apologize on his behalf. To make matters worse, I had rented the car for 16 days but had to return it 5 days early because the battery needed to be replaced. Omar insisted that I pay an additional 50 euros in cash, despite the fact that I had already left 120 euros with them as a deposit, in case I didn't return the car full of gasoline. I returned the car full of fuel as required, but I am still waiting for the refund on my credit card, which hasn't been processed until today. This level of customer service is completely unacceptable, and I will not be renting from them again. Estoy extremadamente decepcionado con mi experiencia reciente en este servicio de alquiler de coches, especialmente con el empleado Omar. La mañana en que devolví el coche, me gritó en voz alta frente a mi esposa y mis dos hijos a las 8 de la mañana. Su comportamiento fue completamente poco profesional y embarazoso, especialmente cuando dijo de manera grosera, "No trabajo para ti," frente a su colega, quien se disculpó en su nombre. Para empeorar las cosas, había alquilado el coche por 16 días, pero tuve que devolverlo 5 días antes porque la batería necesitaba ser reemplazada. Omar insistió en que pagara 50 euros adicionales en efectivo, a pesar de que ya había dejado 120 euros con ellos como depósito, por si no devolvía el coche lleno de gasolina. Devolví el coche lleno de combustible como se requería, pero aún estoy esperando el reembolso en mi tarjeta de crédito, el cual no ha sido procesado hasta el día de hoy. Este nivel de atención al cliente es completamente inaceptable, y no volveré a alquilar con ellos.
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Posted 6 months ago
Despues de la reserva vienen las sorpresas con los cargos extras que no espera. El servicio al cliente es terrible y me tomo mas de 3dias poder contactar y solucionar un problema. Evitar esta empresa. Venden tarifas baratas y despues llegan las sorpresas.
DoYouSpain.com 1 star review on 4th January 2025
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Posted 6 months ago
SCAM approach! Keep away. They do not care about customer satisfaction at all. I lost money for 2 weeks of rental just because I couldn't pick up the car on time (within single day). Once I was able to reach them on the phone (after ~1.5 hours of listening to music on the line, and countless drops on their part), I was told that I could go to the police and report them.
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Posted 6 months ago
DYS-154511324 storniert - noch keine Rückerstattung, trotz Zusage.
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Posted 7 months ago
Laut Mail am 02.12.2024 storniert. Antwort: „Wir haben ihre Buchung DYS-154511324 und ihre Platinum Versicherung 60314114 wie gewünscht storniert. Die Rückerstattung erfolgt auf die Karte, über die die Zahlung vorgenommen wurde. Bitte beachten Sie, dass die Banklaufszeit einer Zurückerstattung zwischen 3 oder 4 Tage dauert. Gemäss Ihren Buchungsbedingungen beträgt die Rückerstattung 246.60 €.“ Bis heute noch kein Geld zurück. Liebe Gabriela bitte schreiben sie mir nicht wie üblich.....bla,bla, bla. Ich möchte einfach nur mein Geld zurück.
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Posted 7 months ago
I rented a car from them, and when I went to pick it up, that gentleman refused my request and said that my card is debit and not credit. He did not give me any refund receipt. The car didn't offer it to me either. They took money(193€) and they didn t give the car to use
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Posted 8 months ago
Don’t take car of them
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Posted 8 months ago
Lo barato sale caro No cumplía con unos requisitos de Enterprise, que no constaban en el contrato con Doyouspain. No pude recoger mi furgoneta con ayuda para Valencia #Dana. Ni por un momento plantearon alternativa. Unos sinvergüenzas de primer nivel
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Posted 8 months ago
DoYouSpain.com is rated 1.1 based on 191 reviews