“Charged a pointless 70$ cad reservation fee following a misunderstanding. The fee made zero sense for my situation and I received no service. Refused to refund after I explained the situation. Bad service and user experince. Stay away.”
“I booked a car for x2 days 4 days before leaving I noticed pick up time was incorrect went on and amended which they are claiming was not the case on arrival my car was cancelled Have used them before but will not use again have also recommended to friends and family I shall now inform them all to not use.”
“Very disappointing experience with DoYouSpain.
I paid €93 for a car rental through their platform, with Goldcar as the provider. When I arrived, the car was not delivered due to the fault of the Goldcar employee, even though I fully complied with all the booking conditions.
What is even worse is how DoYouSpain handled the situation. Instead of taking responsibility or helping resolve the issue, they refused to refund my money and gave completely incorrect and irrelevant excuses — for example, claiming that my bank (ING) is a “virtual bank,” which is simply not true. ING is a fully licensed international bank, and this argument has nothing to do with the fact that the service was not provided.
This kind of response is unprofessional and unacceptable. As a customer, I paid for a service that I did not receive, and I am still waiting for a proper resolution.
I would not recommend using DoYouSpain based on this experience.”
“PESIMA, MALA, TERRIBLE, DESASTROSA, LA PEOR EXPERIENCIA
NUNCA PAGUES ANTES, SE PUEDEN QUEDAR CON TU DINERO!!
No me dieron el auto y tampoco me devolvieron mi dinero, 230 euros regalados, porque llegamos un poco tarde a buscar el vehículo, si yo reservé 3 días, y lo pagué, se supone que está reservado para mí, pues las políticas aquí son diferentes, si llegas una hora tarde, perdiste todo!! , INSENSATO. lástima que no lo leí antes.
De haber sabido JAMAS HUBIERA UTILIZADO ESTA PLATAFORMA, habiendo tantas para alquilar.
*********************
TERRIBLE
TERRIBLE, A SUPER BAD EXPERIENCE
They didn't give me the car and they didn't refund my money either, 230 euros wasted, because we arrived a little late to pick up the vehicle. I booked 3 days and paid for it; it's supposed to be reserved for me. Well, the policies here are different: if you don't show up (1 hour after your booking time), you lose everything!! INSANE. I wish I had read this before.
If I had known, I would NEVER HAVE USED THIS PLATFORM, given how many other rental options there are.”
“I Booked a vehicle and paid in advance. My flight time changed and then we were delayed on the day. I now know as it's in the small print that they only wait 4 hours and then cancel your vehicle. After arriving and queueing for another hour to collect the car, I was told that I couldn't have it. I tried to call Doyouspain who were closed at 9.40pm on a Saturday so had no other choice than to book a new car and pay twice. Doyouspain are offering no refund or gesture of good will, I have used them in the past so not a first time customer, they will book the same car out no doubt and double their money at my expense. Beware of using a broker, they are not flexible and they are not open when you need them. Go straight to the operators and pay that little extra for peace of mind.”
“Slechtste autoverhuur ooit, doe dit niet!
Do You Spain zegt: "belachelijk lage prijzen" en ik zeg "belachelijk lage service". Ik heb nog nooit zo een slechte autoverhuurervaring meegemaakt
Wij boekten in september 2025 via DoYouSpain, met GoldCar als lokale verhuurder.
De prijs op de website leek zeer aantrekkelijk. In werkelijkheid waren we uiteindelijk ongeveer vier keer meer kwijt dan het bedrag dat op de website in het vet stond.
Ter plaatse werden extra kosten en verzekeringen sterk gepusht.
Als je niet meegaat in hun voorstel, krijg je eenvoudigweg geen sleutel.
De klantendienst van DoYouSpain verwijst naar “de kleine lettertjes” en neemt geen verantwoordelijkheid.
Uiteindelijk waren we duurder uit dan bij klassieke verhuurbedrijven zoals Sixt of Avis.
Ons advies: doe dit gewoon niet. Wij dachten ook dat het ons niet zou overkomen, maar think again!
LANGE VERSIE van ons verhaal:
Ik schrijf deze review zes maanden na datum (september 2025), omdat ik eerst wilde afwachten en alles laten bezinken.
Wij boekten via DoYouSpain.
De lokale verhuurmaatschappij was GoldCar.
Net zoals veel mensen dachten wij:
- Het zal ons niet overkomen.
- Als iets onduidelijk is, kunnen we dat ter plaatse bespreken.
In praktijk werkt het anders.
Op de website zie je een duidelijk bedrag in het vet. Dat betaal je (gedeeltelijk) vooraf.
Maar in de kleine lettertjes staan verschillende voorwaarden en mogelijke extra kosten die ter plaatse door de lokale verhuurder worden aangerekend.
Bij aankomst bij GoldCar werden extra verzekeringen en bijkomende kosten voorgesteld als “sterk aanbevolen”.
Wanneer je deze weigert, wordt het zeer moeilijk gemaakt om de wagen mee te krijgen. In essentie: zonder akkoord, geen sleutel.
Als je DoYouSpain hierover contacteert, verwijzen zij naar de algemene voorwaarden en stellen ze dat alles vermeld staat in de kleine lettertjes.
Concreet voorbeeld:
Wij hadden bij boeking een kinderzitje aangeduid. Het totaalbedrag veranderde niet zichtbaar op de website, waardoor het leek inbegrepen. Onderaan stond echter vermeld dat dit lokaal tot wel 15 euro per dag kon kosten. Ter plaatse bleek dit inderdaad betalend. Toen wij aangaven dat we het niet meer nodig hadden en zelf een zitverhoger wilden kopen (want zoiets vind je tegenwoordig makkelijk vanaf zelfs maar 10 euro), moesten we het toch betalen omdat het “aangeduid” was bij de reservatie. Alleen al dit belachelijke zitje was bijna 100 euro...
Door verschillende van zulke elementen liep het totaalbedrag uiteindelijk op tot ongeveer vier keer de oorspronkelijke geadverteerde prijs.
Daarmee waren we duurder uit dan wanneer we rechtstreeks bij een gevestigde maatschappij zoals Sixt of Avis geboekt hadden.
Mijn conclusie:
De lage instapprijzen van DoYouSpain geven geen realistisch beeld van de uiteindelijke kost. Lees alle voorwaarden zeer zorgvuldig en hou rekening met aanzienlijke extra kosten ter plaatse. ”
“I rented a car through the DoYouSpain website and paid upfront, but when I went to pick it up, I was forced to pay the full amount again at the desk—and it wasn't for insurance. I was intentionally misled, and this is exactly what the rental company asked me to post, as many customers have complained about DoYouSpain. Beware of this company and yes they will tell you somewhere there is small letter text they clarify you pay twice.”
“I had a very bad experience with Do You Spain in Gran Canaria. They advertise cheap rental prices, but the reality is completely different once you arrive.
First of all, they are only a broker. This is not made clear enough during booking. Your contract is handed over to another local rental company, and you are left to deal with them without proper instructions. There was no clear information about the exact office number, or what to do if you arrive late. This caused unnecessary stress at the airport.
On top of that, important information about insurance is not transparent. What they call “full insurance” is very unclear, and only when you arrive do you discover additional conditions, deposits, or extra costs. There are hidden charges and confusing policies that are not properly explained during booking.
The biggest frustration was the “no-show” situation. Because of poor communication and lack of clear instructions, a no-show was registered on the booking even though we were there. It feels like you get trapped by the low advertised fare, and once you are in that situation, you have no choice but to accept extra costs or lose your booking.
The whole process feels misleading. Cheap headline prices, but missing transparency, hidden costs, and poor communication. I would not recommend using Do You Spain if you want a smooth and honest car rental experience.”
“Don't Use!!! They charge you 200€ extra if you are like 15 minutes late because of a delayed flight. Why charge extra if customers rental perioid is shorter than what is paid for!? And that cheating happens during a normal weekday.”
“Vergonhoso, enganam com a publicidade existem sempre alterações já usei sistemas edenticos para outros destinos e nunca tive surpresas aprendam a ser serios”
“Booking not honoured – refund unfairly delayed
I booked a car through DoYouSpain, but the rental could not be collected because out-of-hours pickup was not arranged. We waited at the pickup point for over an hour late at night, in the rain, and no one arrived or answered calls.
ClickRent confirmed they had no contact details for me from DoYouSpain. As a result, the booking was wrongly marked as a “no-show”.
I provided DoYouSpain with:
Call logs
Taxi receipts
Proof of replacement booking
Despite this, months later (ongoing since October 2025) they are still refusing to refund me, claiming they must “wait for the rental company to accept liability”. This is not fair — my contract is with DoYouSpain, not their supplier.
The service failure is clear, the evidence is clear, and the delay is unacceptable.
I would strongly advise others to be cautious, especially for late-night or out-of-hours pickups.”
“Misleading information and unfair refund policy
I booked a car through DoYouSpain.com and paid 120 €.
I cancelled the booking within 20 minutes after payment, immediately after discovering that a Ukrainian driving licence (written in Cyrillic) is not accepted without an International Driving Permit.
This requirement was not clearly disclosed before payment. If it had been, I would never have made the booking.
Despite cancelling almost immediately and no service being provided, I received only 31.35 € as a refund. The rest of the amount was kept.
The company hides behind strict cancellation policies instead of clearly informing customers of essential eligibility requirements before payment.
I would strongly recommend double-checking all licence conditions and being very cautious when booking through DoYouSpain.com.”
“Don't use this site to book a car or scooter hire. I booked for pick up near my hotel & they confirmed from the airport & took my money. When i asked to amend to what i booked (& luckily i have proof of my original booking) they told me I had to pay to change pick up location! I never received the scooter & haven't received a refund yet. I will submit a complaint to the Ombudsman & see what they can do & my messages to Claire Davis at Do You Spain got me nowhere
Edit
Delete”
“100% Scammers. Do not use under any circumstances. I was quoted 37 euro by this agent for taxes etc over and above the car hire. When I got there the car company Gold Car charged me another 37 euros and said take the car or leave it and we won’t be paying your hire charges back. They then said take it up with DoYouSpain, which i did, they have ignored correspondence.”
“100% Scammers. Do not use under any circumstances. I was quoted 37 euro by this agent for taxes etc over and above the car hire. When I got there the car company Gold Car charged me another 37 euros and said take the car or leave it and we won’t be paying your hire charges back. They then said take it up with DoYouSpain, which i did, they have ignored correspondence.”
“100% Scammers. Do not use under any circumstances. I was quoted 37 euro by this agent for taxes etc over and above the car hire. When I got there the car company Gold Car charged me another 37 euros and said take the car or leave it and we won’t be paying your hire charges back. They then said take it up with DoYouSpain, which i did, they have ignored correspondence.”
“Complete scam. They quote you a price and when you arrive at the rental counter thete is a surcharge of 26 euros. If this was disclosed upfront you would have gone elsewhere.
Completely unresponsive to cystomer complaints.
GOLDCAR charged me 26€ on top of the price I was quoted by Doyouspain.”
“When we arrived at Alicante airport as planned, the rental agency had closed the counter and gone home, apparently due to rain. All the other rental agencies at the airport were still open. Doyouspain did not answer the phone and we were therefore forced to rent a car from one of the other rental agencies at the airport, which cost us over 443 euro for a single day. 12 hours later we were able to pick up our pre-ordered car and return the extra rented car.
Doyouspain will not refund our extra expense, in fact they hung up on me when I called them and my subsequent emails have been ignored, suddenly no one at doyouspain speaks or writes English anymore. The company has a tarnished morale and craps on their customers. You can use the doyouspain website to find a car, but book the car directly on the rental agency's website afterwards.”
