DoYouSpain.com Reviews

"They give you a price online for a car you chose, ask if you want premium insurance to cover everthing so you book all of this then then when you collect your car at your destination airport it's like that booking never happened and all you have is communication set up. You don't get that car, you're told bascially nothing has been paid for and then have to pay more. I paid \u00a3150 initially then got stung another \u00a3350 at the airport! Disgusting, avoid at all costs!"

"Booked and paid for a vehicle, but did not receive a confirmation email or booking voucher. Went to Del Paso Rentals in Malaga Airport with my booking reference and was told, no voucher, no car. Tried to get hold of Do You Spain for two hours with no luck.\r\nSpoke to someone the next day who just spun a load of lies saying that they did send an email even though they couldn't re-send it on request. Will not refund my money. Terrible, disgusting company obviously stealing from as many people as possible. Be very aware using this scam company."

"Notre r\u00e9cent voyage en Albanie 13 au 18 juin 2023 a \u00e9t\u00e9 assombri par une exp\u00e9rience extr\u00eamement d\u00e9cevante et m\u00e9diocre dont voici les faits. \r\n\r\nNous avons r\u00e9serv\u00e9 une voiture via Carjet.com. \u00c0 notre grande surprise, nous avons \u00e9t\u00e9 redirig\u00e9s vers une soci\u00e9t\u00e9 locale nomm\u00e9e Sur Price o\u00f9 nous avons d\u00e9couvert que le v\u00e9hicule choisi n'\u00e9tait pas disponible. Cette situation a \u00e9t\u00e9 d'autant plus d\u00e9sagr\u00e9able que nous avons \u00e9t\u00e9 contraints d'accepter une voiture de cat\u00e9gorie sup\u00e9rieure, entra\u00eenant non seulement des frais suppl\u00e9mentaires non n\u00e9gligeables de 140 \u20ac, chamboul\u00e9 notre planning et sem\u00e9 une dose non n\u00e9gligeable de stress dans notre voyage.\r\n\r\nLe probl\u00e8me ne s'est pas arr\u00eat\u00e9 l\u00e0. Lorsque nous avons rendu la voiture, nous avons d\u00fb batailler pour r\u00e9cup\u00e9rer la totalit\u00e9 de notre caution. Malgr\u00e9 un avenant clair indiquant une caution de 300 \u20ac, Sur Price a tent\u00e9 de nous rembourser que 265 \u20ac. Apr\u00e8s un \u00e9change \u00e9puisant, nous avons finalement r\u00e9ussi \u00e0 r\u00e9cup\u00e9rer notre caution dans son int\u00e9gralit\u00e9.\r\n\r\nEn r\u00e9sum\u00e9, nous sommes profond\u00e9ment d\u00e9\u00e7us de notre exp\u00e9rience avec Carjet et Sur Price. \r\nUne exp\u00e9rience particuli\u00e8rement frustrante, d\u00fb \u00e0 la source de stress inutile et \u00e0 l\u2019impact significatif sur notre budget voyage. De plus le site web ne mentionne aucun num\u00e9ro ou mail pour les contacter. Le manque de transparence et le service insatisfaisant nous am\u00e8nent \u00e0 d\u00e9conseiller ces services \u00e0 quiconque envisage de louer une voiture via Carjet et Sur Price lors de vos voyages."

"Disgusting experience. Reference: DYS-50105437.\r\n\r\nI was in a hurry to rent a car. Went through the checkout process which was straightforward, got charged for \u20ac118.66 for 3 days + insurance. Got an email 5 minutes later saying I should pick up my car from Europcar. Got there, shared all the details with them and they said they can't give me a car because I paid with a debit card and I didn't have a credit card on me. I was told to call DoYouSpain and cancel my booking and get my money back. After 20 minutes I finally got through to an agent and explained the whole situation and asked for a refund. He kept saying that there's nothing he can do because in the terms and conditions it said you must have a credit card. Obviously I am furious, not only did I not miss my appointments, I got scammed to pay for a service which didn't work. What have I been charged for? I told the representative on the call if I'm not refunded my money back. I will post a bad review, because this is very unfair. I didn't have time to read your terms and conditions because I was in a hurry and you don't make it clear and obvious either on the checkout process, it's obvious why not, profiteering of people in similar positions. All this happened in the span of 30 minutes. I have never experienced such bad service anywhere else and this is my first bad review. I was sure that I wouldn\u2019t have a problem getting my money back because that\u2019s how legit companies operate, they rely on good and honest service. Lastly, I will happily remove this review if I get my money back. Shame on you."

"DO NOT RENT FROM THESE PEOPLE! \nI REPEAT DO NOT RENT FROM THEM!\n\nI mistakenly selected the incorrect dates for my pickup. So I immediately tried calling the company to change the dates. They did not answer the phone for 2 hours! (And many other people keep saying the same thing. They are impossible to get ahold of. They don't even give you a contact email.)\n\nSo because of the fact that I was unable to contact them, the booking began without me being able to pick up the car. And therefore the booking was labeled as a \"no show\" and then canceled.\n\nThey refuse refunds even though it's their fault that the booking was a \"No Show\".\nSo now I have already paid for this booking but is stil left without a car. It would be better just to flush the money down the toilet.\n\nThey will not let you modify the Pick-up dates or times even though you selected the incorrect dates.\n\nDo NOT pay these people. You will regret it! THEY ARE SCAMMERS!"

"Booked a car in Tenerife through DoyouSpain. Paid E664 for a Clio which seemed excessive but there was nothing else available. Price paid included \"Platinum\" comprehensive insurance. Surprised therefore when picking up car from Goldcar to be asked to pay again for insurance - about E388 including tank of fuel. Had to stump up or else I wouldn't be given keys. Turned out Clio was a clapped-out base model (40 thousand kilometers on clock) that smelt of tobacco, already had its fair share of knocks and the door frame was covered with adhesive from the many \"your car is now clean\" stickers that had been applied previously. Can't get sense out of DoyouSpain or Goldcar."

"Booked a car in Tenerife through DoyouSpain. Paid E664 for a Clio which seemed excessive but there was nothing else available. Price paid included \"Platinum\" comprehensive insurance. Surprised therefore when picking up car from Goldcar to be asked to pay again for insurance - about E388 including tank of fuel. Had to stump up or else I wouldn't be given keys. Turned out Clio was a clapped-out base model (40 thousand kilometers on clock) that smelt of tobacco, already had its fair share of knocks and the door frame was covered with adhesive from the many \"your car is now clean\" stickers that had been applied previously. Can't get sense out of DoyouSpain or Goldcar."