THE WORST car rental company I have ever encoutered!!!! Although the online price seems extremely cheap, it's clearly a trap to lure unsuspected travellers. AFTER the online booking and first NON REFUNDABLE payment, the confirmation email with the voucher informs us about a million more surcharges that differ a lot from the first prices given online. We were forced to pay 33€ in person instead of 11€,the price given online. Also, when the voucher clearly staded "Excess amount: 1,400 €.You can take the SCDW to remove
the excess from our supplier for 28.70 € a day" which was in our case equallivilent to 143,5€ for 5 days, the EXTREMELY RUDE agent charged us 165€ without an explanation. When we complained about the increased prices of the surcharges, the agent even responded 'if you don't like it, don't rent the car. Now make up your mind. Either pay now, or leave cause I have other people to see'. "
To not ruin our holidays even more, we accepted to pay 43,5€ EXTRA of what was originally agreed and only then, when the money would have gone to the company, the agent decided to be more polite and give us directions.
We ended up paying more money for an untrustworthy company, rather than go with valid and secure companies. A mistake we are not gonna make again.
HORRIBLE COMPANY AND AGENTS. STAY AWAY!!!
10 months ago
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