I Booked a vehicle and paid in advance. My flight time changed and then we were delayed on the day. I now know as it's in the small print that they only wait 4 hours and then cancel your vehicle. After arriving and queueing for another hour to collect the car, I was told that I couldn't have it. I tried to call Doyouspain who were closed at 9.40pm on a Saturday so had no other choice than to book a new car and pay twice. Doyouspain are offering no refund or gesture of good will, I have used them in the past so not a first time customer, they will book the same car out no doubt and double their money at my expense. Beware of using a broker, they are not flexible and they are not open when you need them. Go straight to the operators and pay that little extra for peace of mind.