Absolutely shockingly bad customer service. Due to Covid UK & US Government guidelines I was unable to take return flights to Chicago during 2020. Initially only offered a less than 50% refund I challenged this and by April 2021 I was offered an 85% refund minus a 15% admin fee, which I accepted, however we are now 15 months on and I still haven’t received this agreed refund. I chased in January 2022 and was initially offered less than 50% again until I provided email evidence of the 85% offer but still didn’t ever actually receive the refund. On chasing again recently I was instead offered a voucher for the 85% but on trying to rebook return flights to Chicago I was quoted £600 for the same flights available via their own website for £445, on challenging they came back with a £500 offer, but no answer provided as to why the price was still higher than quoted via their website. I have now booked exactly the same flights via elsewhere for £432 and will be raising a dispute for the full amount of the original payment made in 2020 with my credit card provider, and if this isn’t successful for any reason I will now be taking Dreamworld to the small claims court for the £376 they still have of my money, from what is now over 2 years ago. BEWARE - DO NOT USE THIS COMPANY!