Anonymous
Order number: 29679391 Delivery “failed” a few times. Logistic is horrendous. Finally arrived - Nothing fits. Organised delivery using their provided labels, spending enormous time at the post office and paying $66.60. No any refunds for FOUR MONTHS. Then one day I see the same parcel crammed my mailbox as it’s bounced back from their return centre. No one is responding on their official phones, and by mail they say the parcel was in their customs “ Your returned parcel has been seen as a commercial shipment by the Customs office and it is currently stuck there. The parcel will be sent back to you by the Customs in a few days. Once the parcel is back to you we will arrange a pick-up service in order to return the parcel back to our warehouse in order to avoid this trouble again, and then we will proceed to the registration and refund request process. Unfortunately when dealing with the Customs there is nothing we can do in order to speed up this procedure. The Customs procedures take quite a long time, up to 1 month, so please be patient and as soon as you receive it back contact us in order to arrange the collection.” Silence since then. They are scammers, avoid !
5 months ago
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