I ordered Timberland shoes that were no longer available in the US. I did not realize they would ship from the Neverlands. I did receive a link to international tracking. The shoes sat in Chicago for days but I did finally receive them (guessing stuck in customs) - took roughly 2-weeks to arrive, then required a signature. I was not home at delivery and the USPS does not re-deliver so I had to go wait in line to pick up at the post office. Aside from shipping inconvenience, the real problem is that the description said the shoes were a wide, and I received a medium. I contacted support to make sure they would cover shipping back to the EU since they shipped the wrong item. Support instructed me to fill out the Returns form online. It took 3-days for Returns to respond through the website, only to ask if the shoes were new. I tried responding through the website but the "send" button just spins - no way to contact Returns. I responded to the email from Support and got a message cannot be delivered. Fully believe at this point I am stuck with shoes that are not the size I ordered. Avoid this company in the future - I just learned this lesson $70 later.