For a supposedly reputable company I had to chase my order at every step: dyson sold me goods they didn’t have in stock and didn’t expect to get, didn’t tell me they couldn’t fulfil the order and just left it pending for 2 months, didn’t let me cancel until I gave them “a second chance” and didn’t give me my money back when I did cancel despite two assurances, weeks apart, that it was being processed and would be with me in 5-7 days. It’s now 4 months down the line since my order and I have no items and dyson still have my money. I’m actually quite shocked at Dyson…. Absolutely disgraceful service and behaviour.