“Contacted Dyson as my vacuum was not picking up . Advised to clean filters which I did, still not working. Contacted them again and said my machine ,which was still under garuntee , would be collected in about a week. Courier arrived but they had no returns label so stated they vould not collect . Re Contacted Dyson who stated it would be collected the following day. Courier arrived and again no label so would not take. Re Contacted Dyson who said they would ring back, which they did. Stated it would be collected the following day. Waited in no one came. Recontaced Dyson who stated they would investigate and ring me back...still waiting!
Absolutely useless”
“Ì have tried to contacted Dyson cs many many multiple times regarding my hairdryer that literally exploded in my face while I was drying my hair
My device exploded. It was under warranty but apparently because the first device bought which was defected is been exchanged for a newer, My warranty was invalid.
This is what I’ve been told.
I spent £400 less than 4 years ago for a hair dryer that was defected, I got a new one as they were unable to repair it and the newer one worked ok for a 1 year , then it just burned inside while I was drying my hair and it was bursting smoke! this happened at least 6 months ago. Ever since they told me 6 months ago again they weren’t able to repair because they can’t get a part ( so be carful buying Dyson as they can’t ever fix them ) I have been ignored and my email didn’t get replied to and no one cared
So the care they promise you is a lie!
If I got hurt, I don’t know how they would have dealt with this.
After telling me they weren’t able to repair it they offer me a 20% off for a new device
What makes you think I will buy another Dyson machine again after all of this ? The stress I ve been through!
all I wanted was my device to be repaired, but nothing, they won’t do anything about it!
So I m £400 down and I m using a hair dryer for months that I paid £40 15 years ago and it still works fine !
Dyson claims the name, they claim their machines are carefully checked, and that they use the best parts to build them, which is obviously not true! Out of 2 hairdryers I ve got
One was faulted and one stopped working after one year
A hairdryer is not supposed to last a year, especially a hair dryer as expensive as this one.
This company is way too popular to let something like this happen to a customer and yet they haven’t done anything to help me
So people be careful spending so much money on this company . They won’t do anything to help you at all
I m fuming and I feel sorry I ever spent £399 for this item that wasn’t worth the stress I got”
“Ì have tried to contacted Dyson cs many many multiple times regarding my hairdryer that literally exploded in my face while I was drying my hair
My device exploded. It was under warranty but apparently because the first device bought which was defected is been exchanged for a newer, My warranty was invalid.
This is what I’ve been told.
I spent £400 less than 4 years ago for a hair dryer that was defected, I got a new one as they were unable to repair it and the newer one worked ok for a 1 year , then it just burned inside while I was drying my hair and it was bursting smoke! this happened at least 6 months ago. Ever since they told me 6 months ago again they weren’t able to repair because they can’t get a part ( so be carful buying Dyson as they can’t ever fix them ) I have been ignored and my email didn’t get replied to and no one cared
So the care they promise you is a lie!
If I got hurt, I don’t know how they would have dealt with this.
After telling me they weren’t able to repair it they offer me a 20% off for a new device
What makes you think I will buy another Dyson machine again after all of this ? The stress I ve been through!
all I wanted was my device to be repaired, but nothing, they won’t do anything about it!
So I m £400 down and I m using a hair dryer for months that I paid £40 15 years ago and it still works fine !
Dyson claims the name, they claim their machines are carefully checked, and that they use the best parts to build them, which is obviously not true! Out of 2 hairdryers I ve got
One was faulted and one stopped working after one year
A hairdryer is not supposed to last a year, especially a hair dryer as expensive as this one.
This company is way too popular to let something like this happen to a customer and yet they haven’t done anything to help me
So people be careful spending so much money on this company . They won’t do anything to help you at all
I m fuming and I feel sorry I ever spent £399 for this item that wasn’t worth the stress I got”
“Where do I start the worst experience ever which lasted 3 days.
Day 1 missed delivery but no attempt was made to deliver
It was supposed to deliver but address was not to their format!? Full address was given on order as Name of house and post code would be more than sufficient to deliver as its a very small village
Day 2 order was misrouted!!! by Parcelforce and sat in the depot for a day……
Day 3 delivery waited all day time given for delivery between 10am- 4pm
Just past 2pm message received not able to deliver not possible to identify delivery address. Item returned to sender
DO NOT BUY customer service appalling”
“Worst experience of my life
Worst experience of my life. Had my hoover collected almost 5 weeks ago. Supposedly lost in transit. Phoned at least 17 times and constantly get told the case is escalated. I have 3 kids and a dog, my son asthmatic hence the animal hoover which we use 3 times a day. Contacted citizens advice over this as constantly being palmed off. Would never recommend going with dyson and also u only speak to people from europe not the uk!!We still waiting on a hoover or update, the worst customer service ive ever experienced.”
“Appalling customer service from Dyson.
I ordered a birthday present for my daughter, paid immediately, and stayed home all day on the confirmed delivery date — but no delivery was ever made and no one attempted to contact me, even though Dyson’s email stated a PIN would be required for delivery.
Dyson then falsely claimed there was a “failed delivery attempt” and told me I’d have to wait another 14 working days for a refund — on top of the 23 days that had already passed. That means 37 days to get my money back for an item that never arrived.
I’ve contacted Dyson multiple times and still received no response or update. Absolutely unacceptable from a company of this size. I had no choice but to buy the same item elsewhere just to get it in time.
Be warned: Dyson takes your payment instantly but makes you wait weeks for refunds and doesn’t respond to customer emails.”
“Brand new Dyson Nural hairdryer £400 rrp and 30 seconds after I turned it on it was over heating at cutting out. Been in contact almost every day now for 10 days and am getting nowhere, today I am being told to give them another 24hr-48 hrs.
No hairdryer No replacement No refund. Disgraceful.”
“Poor customer service and overpriced
I had a horrible experience with dyson. I bought a hair warp in November and after few months started to stop after few minutes of using it. I was shocked because it’s an expensive product . I contacted the customer service and sent it back to them . The item returned after a week missing a function button!! I was really furious. May be it fell or there is a fault in this one. I contacted them trying to replace it with a new one because in few months there are 2 defects but they have refused and offered repair!! Buying an expensive item is just to ensure longevity. Unfortunately I cant see it. So its an overpriced product with poor customer service”
“Awful customer service, problem with their website, meaning I was charged twice for a product - no management or anyone you can talk to properly. absolutely unacceptable for a company this size”
“I bought a refurbished Cyclone V10 Absolute on 02/05/2025, it failed on first use, Dyson sent a replacement battery that did not work, then a replacement charger that also failed, a technician was booked to collect the broken unit on 24/07/2025 and never arrived, now two weeks later I’m stuck with a useless vacuum, this level of incompetence is outrageous, it breaches your 12 month guarantee and my rights under the Consumer Rights Act, I demand a brand new working machine delivered immediately or a full refund, no more delays or excuses.”
“bought Dyson straighteners in September 2022 & really liked them. Earlier this year the battery was failing & didn’t hold charge for long. I reduced heat but it didn’t make any difference. I contacted Dyson who instantly said I would need to buy a new pair. I challenged this & a repair was arranged. I have received an email to say they need a new battery. There is no batteries in stock & they don’t know when they will be so they can only offer me a 25% discount. There is a 2 year warranty with this product. Why would I pay another £300 & that’s with the discount for something that doesn’t last & one of the main components can’t be replaced. Mine weren’t over used & I followed care instructions. I would not recommend as Dyson cannot repair and are just after your well earned cash.”
“Absolutely shocking customer service and repair center. I purchased a pair of Headphones for my Autistic son who relies on these daily , 4 weeks been messed about headband cracked , sent back , came bk head band repaired but sponge moving across now . Made numerous call's and email's even a formal complaint lied to as told 24 hour response , still no call I rang them and have wait 48 hours . 4 week's inconvenience , rude , Arrogant call centre staff and still not Headphones repaired . I will never shop at Dyson again after this shocking experience.”
“I bought a cyclone v10 animal about 2 1/2 years ago. We already had an electric plug in vacuum but my wife found this heavy so we only use it upstairs where we have carpets, keeping the Dyson for the hard floors downstairs. We do not have a big house so it not overused. After just over 2 years the machine stopped working properly on the lowest power setting. Dyson's website suggested that there was a blockage. I did not find any blockage and thoroughly cleaned the machine without success. Strangely, if I put my hand over the air intake to simulate a blockage it worked properly. I phoned Dyson who said again that there must be a blockage and even listened to the problem but when I showed them the machine operated normally if I blocked the intake the lady then said I needed a new motor. The machine has now developed the same problem on the second power setting and only works on the highest one. After much investigation I found that this is an extremely common problem and the issue is the motor. The most disappointing thing I did find is that it has a life expectancy of only 2 years from new, extremely poor when considering that previously I had a Henry machine which was used throughout the house as well as the cars and was over 30 years old when I stopped using it because my wife wanted a lightweight machine. I shall be researching alternative machines but will not be buying another Dyson.”
“I purchased a Dyson Airwrap on end of December 2022. But on February 2025 it wasn’t working. So straight after 2 year manufacture warranty, hairdryer stopped working. Contacted Dyson , and suggested to pay £99 for repairing, but had an answer it’s not reparable. So I only been offered 25% off to buy a new one )) . That’s all. How such a huge company deals with customers.
I have many Dyson products, and always well looking after them. Very disappointed with quality, as I spent £500. Customer service also horrible. No one care about anything.
I would never buy anything from Dyson again.
Contacted via email & telephone and never had any call back.”
“Can’t comment on the vacuum itself as I still haven’t received it, multiple calls to customer service and over an hour wasted on web chat, still no answer to why the item still hasn’t been dispatched, just fobbed off with wait 72 hours and call back, next day delivery stated on the website, wish I’d checked out the reviews first, expected better from a brand like Dyson”
“Extremely Disappointing Aftercare
You invest in an expensive machine, but once it's faulty, the support is virtually nonexistent. The aftercare team shows no concern or accountability.
Truly disappointed — I deeply regret this purchase. I would strongly advise others to think twice before buying.”
“Shocking customer support, I’m now on my 5th attempted pickup for faulty upright, 5 days off work does not instill any hope for Dysons future business model, this will be my last Dyson product, cheaper to buy disposable knock off & bin it when it fails. Shame on you Dyson, you’ve converted me from Buy British to buy cheap disposable.”
