“Awful customer service, problem with their website, meaning I was charged twice for a product - no management or anyone you can talk to properly. absolutely unacceptable for a company this size”
“I bought a refurbished Cyclone V10 Absolute on 02/05/2025, it failed on first use, Dyson sent a replacement battery that did not work, then a replacement charger that also failed, a technician was booked to collect the broken unit on 24/07/2025 and never arrived, now two weeks later I’m stuck with a useless vacuum, this level of incompetence is outrageous, it breaches your 12 month guarantee and my rights under the Consumer Rights Act, I demand a brand new working machine delivered immediately or a full refund, no more delays or excuses.”
“bought Dyson straighteners in September 2022 & really liked them. Earlier this year the battery was failing & didn’t hold charge for long. I reduced heat but it didn’t make any difference. I contacted Dyson who instantly said I would need to buy a new pair. I challenged this & a repair was arranged. I have received an email to say they need a new battery. There is no batteries in stock & they don’t know when they will be so they can only offer me a 25% discount. There is a 2 year warranty with this product. Why would I pay another £300 & that’s with the discount for something that doesn’t last & one of the main components can’t be replaced. Mine weren’t over used & I followed care instructions. I would not recommend as Dyson cannot repair and are just after your well earned cash.”
“Absolutely shocking customer service and repair center. I purchased a pair of Headphones for my Autistic son who relies on these daily , 4 weeks been messed about headband cracked , sent back , came bk head band repaired but sponge moving across now . Made numerous call's and email's even a formal complaint lied to as told 24 hour response , still no call I rang them and have wait 48 hours . 4 week's inconvenience , rude , Arrogant call centre staff and still not Headphones repaired . I will never shop at Dyson again after this shocking experience.”
“I bought a cyclone v10 animal about 2 1/2 years ago. We already had an electric plug in vacuum but my wife found this heavy so we only use it upstairs where we have carpets, keeping the Dyson for the hard floors downstairs. We do not have a big house so it not overused. After just over 2 years the machine stopped working properly on the lowest power setting. Dyson's website suggested that there was a blockage. I did not find any blockage and thoroughly cleaned the machine without success. Strangely, if I put my hand over the air intake to simulate a blockage it worked properly. I phoned Dyson who said again that there must be a blockage and even listened to the problem but when I showed them the machine operated normally if I blocked the intake the lady then said I needed a new motor. The machine has now developed the same problem on the second power setting and only works on the highest one. After much investigation I found that this is an extremely common problem and the issue is the motor. The most disappointing thing I did find is that it has a life expectancy of only 2 years from new, extremely poor when considering that previously I had a Henry machine which was used throughout the house as well as the cars and was over 30 years old when I stopped using it because my wife wanted a lightweight machine. I shall be researching alternative machines but will not be buying another Dyson.”
“I purchased a Dyson Airwrap on end of December 2022. But on February 2025 it wasn’t working. So straight after 2 year manufacture warranty, hairdryer stopped working. Contacted Dyson , and suggested to pay £99 for repairing, but had an answer it’s not reparable. So I only been offered 25% off to buy a new one )) . That’s all. How such a huge company deals with customers.
I have many Dyson products, and always well looking after them. Very disappointed with quality, as I spent £500. Customer service also horrible. No one care about anything.
I would never buy anything from Dyson again.
Contacted via email & telephone and never had any call back.”
“Can’t comment on the vacuum itself as I still haven’t received it, multiple calls to customer service and over an hour wasted on web chat, still no answer to why the item still hasn’t been dispatched, just fobbed off with wait 72 hours and call back, next day delivery stated on the website, wish I’d checked out the reviews first, expected better from a brand like Dyson”
“Extremely Disappointing Aftercare
You invest in an expensive machine, but once it's faulty, the support is virtually nonexistent. The aftercare team shows no concern or accountability.
Truly disappointed — I deeply regret this purchase. I would strongly advise others to think twice before buying.”
“Shocking customer support, I’m now on my 5th attempted pickup for faulty upright, 5 days off work does not instill any hope for Dysons future business model, this will be my last Dyson product, cheaper to buy disposable knock off & bin it when it fails. Shame on you Dyson, you’ve converted me from Buy British to buy cheap disposable.”
“Had 2 Dyson hoovers in 2 years. First one broke so they swapped it with another great. 2nd one has broken and been told the motor is on its way out so will cost £119 to replace. Has i explained i have not had the hoover more then a year but I got told my warranty carries on from the last on. I explained that 2 machines in 2 years with was not cheap to buy is a bit of a joke. Customer service not interested at all. I have had Dyson all my life but over the last few years I believe it's bad quality but top price. Would not recommend to anyone BEWARE”
“Our device failed numerous times, we've had replacements but it failed again. This time round the replacement was the wrong machine and it's taken over a month of terrible customer service and we still don't have the original machine.
Airwrap wasn't all that special either. I wouldn't waste your time with Dyson”
“Won't be using them ever again. Been purchasing dyson products since 2004. I have recently purchased a AirWrap in December. It was fault from the start. Their customer service is unhelpful. Their warranty isn't worth the advert and they won't refund despite my statutory rights for a refund on a faulty product. They repaired it but the repair didn't work, they won't replace like for like as item is out of stock. They have significant delays in repairs and ignore complaints or messages.”
“Exceptional customer service chatted with Angie about issue with V8 cordless she listened to me then went through a few questions and resolved the problem by saying she was sending out a replacement part which should be delivered within 10 days I was extremely pleased with the customer service I received
Thank you again Angie and Dyson sorry I got cut off before leaving feedback hence review Sandra”
“Never buy from Dyson. These are quality and costly appliances that are not worth the money due to their repair service. They work well initially- but once in need of repair, you will have poor customer service with unanswered calls, unexplained delays. They have had my money and my broken appliance for over 4 months. If you read reviews you will see that the issue is chronic and widespread across continents.”
“Excellent customer care. I had a problem with replacing correct model battery power pack for a vacuum cleaner. New one arrived next morning. Very helpful member of staff on phone it took a while to locate but he got it right. So very happy customer”
“Never buy from Dyson, only after one year my Dyson airwrap stopped working after being sent for repair twice it still hasn’t been fixed. What’s worse is the customer service! Absolutely dreadful, you start to get annoyed of how long the process is and how unhelpful they are. I still have 12 month left until my warranty expires. I was told my airwrap couldn’t be fixed so they will replace is with a REFURBISHED Dyson airwrap. I was so disappointed as we all now how expensive a Dyson airwrap can be and it’s so upsetting that after all that your replacement will be a refurbished Dyson. So disappointed.”
“My delivery has failed to arrive twice now. Tracking shows it is still expected to be delivered on a date in the past.
Nothing dyson can do to help apparently. They tell me I have to go to the DPD depot more than 45 mins drive away to ask them myself.
They also refuse to cancel the order.”
“I would strongly urge anyone to seriously consider before placing any orders directly from Dyson. A motorised attachment for my V11 vacuum stopped working. As this was out of warranty I’ve had to order a replacement at a cost of £80. Order was placed on 30/11/2024 with a delivery timeframe of 10 working days - In comparison with other retailers, this is very poor. A week later on 08/12/2024, I received a refund from Dyson with no explaination. No emails to communicate an issue and the product was still in stock on the website. After reaching out to ‘customer services’ I was told that this was down to ‘some technical issue’ and a new order would go through OK. I placed a new order same day, given I had been refunded and the old order had been cancelled - as confirmed by Dyson. Again, they quoted another 10 working days (up to 14 in total) just to ship this needed part so we’re already getting into ridiculous territory as far as simply delivering goods that were ordered a week prior. Fast forward to today, and I notice I have been charged another £80 by Dyson, and received an email comms - a rarity from Dyson - saying my original (apparently CANCELLED) order has now been dispatched. I have therefore currently got duplicate orders and am now down £160 at a very expensive time of year after being charged twice for an item I have yet to receive. I raised immediately with ‘customer service’ and they have only come back to say they will ‘help me with an update in 3-5 working days’. This is completely unacceptable and appalling customer service. I just want the overcharge refunded and this surplus order cancelled. It’s not rocket science, but apparently, it is to Dyson. I will never order from here again.”
“After having a illness I needed a less heavy hoover, I chose a cordless vacuum by Dyson and it has made life do much easier for me, without putting a strain on my body. Thankyou dyson”
“I have only had my vacuum from Dyson for over 12 months. I contacted John Lewis customer services who are based in South Africa dreadful service. I was then after a week that my vacuum needed to be dealt with by Dyson. I phoned Dyson on the 30th of November and spoke with their technical department quite a challenging call as the person's English was quite poor. I was advised that they would send out the part order number 1506263960 after several days no confirmation order was provided so I called again. I was told it was mislaid well that was not correct. I was advised they would post it. On the 6th of December, I was sent a confirmation order and I was advised that I would receive a further notice of when It was posted. I then left a couple of messages on public forums so people would be aware of what service you can expect. Someone from Dyson contacted me through messaging and informed me the part would take up to 14 days to arrive. I have had a broken cleaner for now 16 days, and I will have to wait up to another 14 days as it has still not been dispatched.”
