Absolute shambles of an organisation and customer service department. I have a vacuum which on the 2 and half years seems to lose power and in the two years of warranty was only ever offered new batteries and never once offered a chance for it to be repaired. Now that it is out of warranty they have now offered to repair but at my cost. I fought my case and had a solution that they would repair free of charge. Roll on two weeks to collection day and no one collected it. Waited till today and again no collection. I rang up and safe to say their customer service agents are not helpful and laughed on the phone when I expressed my disappointment. Got to speak to a so called supervisor, and again not helpful what so ever. Only solutions that was offered was they would send a part but be charged to me and I would have to fix it, wait another 2 weeks for collection to be repaired or 25% a new purchase (like hell am I buying a Dyson again!). A rude and disgusting experience and have asked to log a complaint but I hold my breath. If you are reading this to see if you want a Dyson.... Do not bother, scam artists!