“Hi,
I'm a repeat Dyson customer and wanted to raise an issue that's affecting my experience of ordering from you — not your products, but your courier.
My orders ship via DPD, and they are consistently the only courier unable to deliver to my address. Amazon, Evri and Royal Mail all get through our gates without any issue, yet DPD drivers make no attempt to contact us or gain access. Their "proof of delivery" photos show the parcel sitting in the back of their own van rather than our gates or property, and we've had parcels go missing entirely.
I understand DPD is likely a cost-effective option, but the delivery is part of the Dyson experience — and at the moment it's badly letting the brand down. I'd ask you to seriously consider whether DPD is genuinely in the best interests of your customers, or at the very least to offer an alternative courier at checkout.”
“Literally a joke, ordered this in January as a late Christmas gift to myself, it was meant to be next day delivery yet nothing arrived, a few days go by and apparently a delivery had been attempted yet nothing arrived signs of attempt not a knock at right of my door, obviously reported this and assumed DPD had taken it to which I then escalated this with DPD, they were absolutely useless, I contacted Dyson they opened an investigation which took over 3 weeks to come to a verdict to which they apparently sent out another machine alongside a free hideous travel bag ad some kind of apology and the bag arrives yet still no machine to which I obviously contact again and they reassure me it will come in the next few days yet it did not, they then investigated this again and after over 13 emails and numerous calls back and forth, they then send out another machine and some hair styling cream which I also received before the machine and which I did not ask for, eventually after 2 attempted delivery, over 25 emails exchanged and a whopping 53 days later I finally receive my Dyson which cost me over £500 and it’s not even worth it. Don’t waste or time or money on this company it’s been 3 months and my attachments are already”
“Having owned the older air wrap I got yhe new version. Unfortunately some idiot has decided that the best improvement to this machine - make the cable a foot shorter than the old model (which was already a foot shorter than my ordinary hair dryer), had to use it with an extension cable since purchasing. Unfortunately I recently quickly used it plugged just into the wall and when I went to reach up to curl the top of my head (I’m 5ft tall) I pulled it upwards and the top pin in the plug has snapped out of the flimsy huge ridiculous plug. Dyson say it’s my fault and want £100 to repair it!!! Should have gone with my initial instinct when replacing my old model and purchased a cheap non brand air wrap, I only use 1 attachment on my fine hair, complete waste if £540!!!! Won’t touch Dyson ever again, new hoover will be different brand and £25 fan to do the same job as the Dyson fan (also a waste of money)”
“I’m extremely disappointed with both the product and the customer service from Dyson. My Airwrap broke while it was still within the warranty period, and despite contacting customer service on two separate occasions, I was repeatedly told there was nothing they could do because the serial number was no longer visible.
After several months of back-and-forth and constant effort on my part just to get support, I finally managed to arrange a repair. The process itself has been frustrating, with slow responses and poor communication throughout. I then received an email saying they were unable to repair my Airwrap because the required part is out of stock and that they would return it and offer me 20% off a replacement instead.
Although the product is no longer under warranty now, it was still covered when I initially raised the issue and started my claim. After months of chasing a resolution, offering a discount to purchase another product is not an acceptable outcome. The issue remains unresolved, and I am still waiting for Dyson to provide a proper solution.
The entire experience has been exhausting and disappointing. I expected much better from a premium brand and would seriously question purchasing from Dyson again.”
“Purchased Dyson Airwrap Co-anda 2x.
Failed after 2 weeks with flashing red lights.
Contacted support.
Completed reset with Dyson technician.
Dyson confirmed issue resolved.
Machine failed again.
Multiple videos and photos supplied.
Further troubleshooting requested despite recurring fault.
Requested replacement/refund due to lack of confidence in product reliability.”
“I bought a Dyson spot & scrub 3 months ago after about a month the docking station broke so Dyson said they would send DPD to collect it since then DPD have turned up 4 times with a box to small (blaming Dyson ) and not being able to take it Dyson have absolutely no help at all I can’t return my machine which cost me over a £1000 please don’t waste your money like I wasted mine this machine it’s suction is and it’s navigating is terrible”
“Such a bad company. I ordered a Dyson Corrale from them, but I never received it. They kept changing and delaying the delivery date without giving any valid reason.
After 12 days of contacting customer service and escalating the issue, I was finally told that my order had been cancelled. No clear explanation was provided, and I was informed that I would receive a refund.
However, as of today, I still have not received my refund. This has been a very frustrating experience, with poor communication and no accountability. I would not recommend ordering from this company based on my experience.”
“I ordered my dyson for next day delivery that was 2 days ago after a call to a very rude person I was told I would hear from a courier within 48 hours...so it's Friday today so 48 hours would make it 4 days wait...I really wish I'd gone to curry's same price in stock ,come home with new dyson”
“I purchased the V15 Gen5detect Hoover I have Dyson products Dyson generally tends to be good and has a long duration. The Hoover I unfortunately did purchase didn’t even last a year, the parts are fragile and owning a pet I need to Hoover regularly. The product has been out of stock and since I needed a repair theyve not sent me the required part due to stock issues. I’ve been waiting over 4 months for the replacement of the part which an agent said I should get a full replacement instead of the Hoover. The team kept changing their decision surrounding what they’re going to give between the part (main body of the Hoover) or full replacement. There’s been no solution for the interim and they’ve informed the product is still out of stock even though the product in a different colour is showing it’s available. I’m absolutely appalled by the service to handle this situation. I asked to get through the complaints team but still haven’t had anyone in touch. I’ve raised the issue multiple times. On top they’ve sent me two products wrong item twice claiming it was the part required and now have said that I can dispose of them since it’s free of charge I don’t need to return it. The company policy doesn’t make sense they’re happy to give free products of incorrect parts but can’t give me something as an alternative whilst I’ve been without a Hoover, it’s a joke.”
“I was very happy with my Dyson animal ball that I had for years. Sadly I needed to replace it and being I had always been happy with Dyson I bought another one. Worst thing I ever done, it will not push or pull on short carpet even with altering the front slider. No reply from Dyson to my complaint. It's a lot of money to pay for something that is unusable.”
“Do not buy from Dyson
My hairdryer suddenly stopped working and wouldn’t turn on. When I contacted customer service, I was initially told I would have to pay £99 for a repair. After I complained, they agreed to fix it for free as a “gesture of goodwill.”
I then had to wait for the item to be collected, which was already inconvenient. Later, I received an update saying they had identified a fault, but the required part was out of stock. Instead of repairing or replacing the product, they said they would return my faulty hairdryer and offered a 20% discount on a new one.
I wasn’t satisfied with this outcome and raised another complaint, but I received the exact same response again. I have since asked for the issue to be escalated, but I’ve had no reply.
I’m now left with a broken hairdryer and no proper resolution. Very disappointing experience.”
“Not at all happy, for the price you pay for these vacuum cleaners, the customer service team is hopeless.They say that they'll send you parts out under guaranteed.Then they just don't turn up. This is a last dyson I ever buying as there's so many better options anywhere on the market.
Owful.”
“Tried to order from the web site but delivery not available for citizens living in Northern Ireland, I had to buy the product via a Dyson representative, this made me feel degraded and a third class citizen.”
“I sent them an email which they did not reply to, after waiting 10 days I went on the chat line, all the answers were., ' I don't understand that', I requested to speak to a person, also 'I don't undestand that'.
I phoned and got someone to help me . New battery on its way, should take no more that 10 days.”
“Not sure how they are still in business!
Had a problem with our V15 cordless vacuum in Nov ! After waiting an eternity several times was sent lots of parts , none of which worked .
Sent the parts back for credit! No money returned !!
It’s a much longer story than this but you’ll get bored !
Point is will never ever buy another Dyson product!”
“Ordered a Dyson 15 Detect Extra in Nov 2025 from Dyson.co.uk, which was advertised with a free floor dok. The floor dok has never arrived and I have sent Dyson a screenshot of the advertise doffer which they've denied was an active offer during my purchase. It's now 2 months later, 3 calls with Dyson Customer Service, 5 emails and they've dismissed my every question and replied with the statement that I floor doks are available to purchase a full cost.
Disappointing customer engagement. I genuinely feel robbed. First and last purchase from Dyson.”
“Hi have ordered dyson V15 and they are some faulty and i did returned last 2 months ago and dpd are collected and they are lost my dyson hoover and now i need refund but dyson customer service are not helping me”
“The most unhelpful and appalling customer service I have ever had from a company. Paid for parts, they don't get despatched. Customer service have absolutely no ability or wish to help. Avoid at all costs.”
