“I bought a Dyson spot & scrub 3 months ago after about a month the docking station broke so Dyson said they would send DPD to collect it since then DPD have turned up 4 times with a box to small (blaming Dyson ) and not being able to take it Dyson have absolutely no help at all I can’t return my machine which cost me over a £1000 please don’t waste your money like I wasted mine this machine it’s suction is and it’s navigating is terrible”
“Such a bad company. I ordered a Dyson Corrale from them, but I never received it. They kept changing and delaying the delivery date without giving any valid reason.
After 12 days of contacting customer service and escalating the issue, I was finally told that my order had been cancelled. No clear explanation was provided, and I was informed that I would receive a refund.
However, as of today, I still have not received my refund. This has been a very frustrating experience, with poor communication and no accountability. I would not recommend ordering from this company based on my experience.”
“I ordered my dyson for next day delivery that was 2 days ago after a call to a very rude person I was told I would hear from a courier within 48 hours...so it's Friday today so 48 hours would make it 4 days wait...I really wish I'd gone to curry's same price in stock ,come home with new dyson”
“I purchased the V15 Gen5detect Hoover I have Dyson products Dyson generally tends to be good and has a long duration. The Hoover I unfortunately did purchase didn’t even last a year, the parts are fragile and owning a pet I need to Hoover regularly. The product has been out of stock and since I needed a repair theyve not sent me the required part due to stock issues. I’ve been waiting over 4 months for the replacement of the part which an agent said I should get a full replacement instead of the Hoover. The team kept changing their decision surrounding what they’re going to give between the part (main body of the Hoover) or full replacement. There’s been no solution for the interim and they’ve informed the product is still out of stock even though the product in a different colour is showing it’s available. I’m absolutely appalled by the service to handle this situation. I asked to get through the complaints team but still haven’t had anyone in touch. I’ve raised the issue multiple times. On top they’ve sent me two products wrong item twice claiming it was the part required and now have said that I can dispose of them since it’s free of charge I don’t need to return it. The company policy doesn’t make sense they’re happy to give free products of incorrect parts but can’t give me something as an alternative whilst I’ve been without a Hoover, it’s a joke.”
“I was very happy with my Dyson animal ball that I had for years. Sadly I needed to replace it and being I had always been happy with Dyson I bought another one. Worst thing I ever done, it will not push or pull on short carpet even with altering the front slider. No reply from Dyson to my complaint. It's a lot of money to pay for something that is unusable.”
“Do not buy from Dyson
My hairdryer suddenly stopped working and wouldn’t turn on. When I contacted customer service, I was initially told I would have to pay £99 for a repair. After I complained, they agreed to fix it for free as a “gesture of goodwill.”
I then had to wait for the item to be collected, which was already inconvenient. Later, I received an update saying they had identified a fault, but the required part was out of stock. Instead of repairing or replacing the product, they said they would return my faulty hairdryer and offered a 20% discount on a new one.
I wasn’t satisfied with this outcome and raised another complaint, but I received the exact same response again. I have since asked for the issue to be escalated, but I’ve had no reply.
I’m now left with a broken hairdryer and no proper resolution. Very disappointing experience.”
“Not at all happy, for the price you pay for these vacuum cleaners, the customer service team is hopeless.They say that they'll send you parts out under guaranteed.Then they just don't turn up. This is a last dyson I ever buying as there's so many better options anywhere on the market.
Owful.”
“Tried to order from the web site but delivery not available for citizens living in Northern Ireland, I had to buy the product via a Dyson representative, this made me feel degraded and a third class citizen.”
“I sent them an email which they did not reply to, after waiting 10 days I went on the chat line, all the answers were., ' I don't understand that', I requested to speak to a person, also 'I don't undestand that'.
I phoned and got someone to help me . New battery on its way, should take no more that 10 days.”
“Not sure how they are still in business!
Had a problem with our V15 cordless vacuum in Nov ! After waiting an eternity several times was sent lots of parts , none of which worked .
Sent the parts back for credit! No money returned !!
It’s a much longer story than this but you’ll get bored !
Point is will never ever buy another Dyson product!”
“Ordered a Dyson 15 Detect Extra in Nov 2025 from Dyson.co.uk, which was advertised with a free floor dok. The floor dok has never arrived and I have sent Dyson a screenshot of the advertise doffer which they've denied was an active offer during my purchase. It's now 2 months later, 3 calls with Dyson Customer Service, 5 emails and they've dismissed my every question and replied with the statement that I floor doks are available to purchase a full cost.
Disappointing customer engagement. I genuinely feel robbed. First and last purchase from Dyson.”
“Hi have ordered dyson V15 and they are some faulty and i did returned last 2 months ago and dpd are collected and they are lost my dyson hoover and now i need refund but dyson customer service are not helping me”
“The most unhelpful and appalling customer service I have ever had from a company. Paid for parts, they don't get despatched. Customer service have absolutely no ability or wish to help. Avoid at all costs.”
“I ordered the wrong part, can’t get a refund, or the correct part. Communication has been terrible. I’ve been expecting a refund for 6 weeks. I dread to think what it would be like if a bought a new hoover. This has put me off buying another Dyson.”
“I ordered a Dyson Airwrap on 30 Nov (Black Friday)after waiting a year to justify the price. I was genuinely excited and really looking forward to it.
The spare part arrived after 2 weeks. The Airwrap never did. I never received a tracking number. One agent told me it was dispatched but admitted they had no idea where it was.
I contacted Dyson via chat and three phone calls. Every time I was told the case was “escalated” and that I’d hear back within 48 hours, a couple of agents even promised they would call me personally, I got any updates, nor calls back. Weeks passed. No update. No solution. Every time they just say "sorry, there is nothing I can do", one even said they didn't have a manager to escalate, that they only have the system to interact with.
This wasn’t an impulse buy. I waited, planned, and had real expectations. Having something you’ve looked forward to for so long just disappear — with zero accountability — is incredibly disappointing. I don’t want a refund. I want the Airwrap.
For a premium brand, this experience has been deeply frustrating and honestly upsetting.”
“There is not 0 otherwise will be 0.
Hair straightener to heavy not last long the battery and don't straight the hair. 359.00£ my boyfriend paid, a lot problem they change me 2 times, the last one they had to replace as wouldn't turn on anymore. VERY DISAPPOINTED”
“Terrible customer service. They breach the consumer rights act by telling customers they will get their parts within ‘3-5 working days’ - it says so on my order email and on their website. After telling them I haven’t received my travel bag and having to call up 4 times, they now try to tell me it’s 14 working days and I need to wait, so clearly they lie to their customers. Avoid.”
“Wish I could give 0 stars. Absolute rip off. Their hoover cost at least 5 times the price of other ones, yet, they break after just over a year. Since it’s no longer under warranty (of literally one month), I have to pay even more extortionate prices for parts. Ridiculous. Customer service is appalling too. Wow, I was not expecting that. Lesson learned. Never again!”
