“I ordered the wrong part, can’t get a refund, or the correct part. Communication has been terrible. I’ve been expecting a refund for 6 weeks. I dread to think what it would be like if a bought a new hoover. This has put me off buying another Dyson.”
“I ordered a Dyson Airwrap on 30 Nov (Black Friday)after waiting a year to justify the price. I was genuinely excited and really looking forward to it.
The spare part arrived after 2 weeks. The Airwrap never did. I never received a tracking number. One agent told me it was dispatched but admitted they had no idea where it was.
I contacted Dyson via chat and three phone calls. Every time I was told the case was “escalated” and that I’d hear back within 48 hours, a couple of agents even promised they would call me personally, I got any updates, nor calls back. Weeks passed. No update. No solution. Every time they just say "sorry, there is nothing I can do", one even said they didn't have a manager to escalate, that they only have the system to interact with.
This wasn’t an impulse buy. I waited, planned, and had real expectations. Having something you’ve looked forward to for so long just disappear — with zero accountability — is incredibly disappointing. I don’t want a refund. I want the Airwrap.
For a premium brand, this experience has been deeply frustrating and honestly upsetting.”
“There is not 0 otherwise will be 0.
Hair straightener to heavy not last long the battery and don't straight the hair. 359.00£ my boyfriend paid, a lot problem they change me 2 times, the last one they had to replace as wouldn't turn on anymore. VERY DISAPPOINTED”
“Terrible customer service. They breach the consumer rights act by telling customers they will get their parts within ‘3-5 working days’ - it says so on my order email and on their website. After telling them I haven’t received my travel bag and having to call up 4 times, they now try to tell me it’s 14 working days and I need to wait, so clearly they lie to their customers. Avoid.”
“Wish I could give 0 stars. Absolute rip off. Their hoover cost at least 5 times the price of other ones, yet, they break after just over a year. Since it’s no longer under warranty (of literally one month), I have to pay even more extortionate prices for parts. Ridiculous. Customer service is appalling too. Wow, I was not expecting that. Lesson learned. Never again!”
“ordered my Dyson on the 1st of December with the promise of next-day delivery, and today is the 4th, yet my parcel is still showing “at pickup point” on the tracking. I’ve been calling customer service and using the digital assistant for the past two days, and all they tell me is to “wait 24–48 hours.” Nothing has changed at all. I’ve clearly informed them that I have a flight soon, but no one seems to care. This is extremely disappointing. For such an expensive brand, I did not expect such a cheap and unreliable delivery service.”
“Contacted Dyson as my vacuum was not picking up . Advised to clean filters which I did, still not working. Contacted them again and said my machine ,which was still under garuntee , would be collected in about a week. Courier arrived but they had no returns label so stated they vould not collect . Re Contacted Dyson who stated it would be collected the following day. Courier arrived and again no label so would not take. Re Contacted Dyson who said they would ring back, which they did. Stated it would be collected the following day. Waited in no one came. Recontaced Dyson who stated they would investigate and ring me back...still waiting!
Absolutely useless”
“Ì have tried to contacted Dyson cs many many multiple times regarding my hairdryer that literally exploded in my face while I was drying my hair
My device exploded. It was under warranty but apparently because the first device bought which was defected is been exchanged for a newer, My warranty was invalid.
This is what I’ve been told.
I spent £400 less than 4 years ago for a hair dryer that was defected, I got a new one as they were unable to repair it and the newer one worked ok for a 1 year , then it just burned inside while I was drying my hair and it was bursting smoke! this happened at least 6 months ago. Ever since they told me 6 months ago again they weren’t able to repair because they can’t get a part ( so be carful buying Dyson as they can’t ever fix them ) I have been ignored and my email didn’t get replied to and no one cared
So the care they promise you is a lie!
If I got hurt, I don’t know how they would have dealt with this.
After telling me they weren’t able to repair it they offer me a 20% off for a new device
What makes you think I will buy another Dyson machine again after all of this ? The stress I ve been through!
all I wanted was my device to be repaired, but nothing, they won’t do anything about it!
So I m £400 down and I m using a hair dryer for months that I paid £40 15 years ago and it still works fine !
Dyson claims the name, they claim their machines are carefully checked, and that they use the best parts to build them, which is obviously not true! Out of 2 hairdryers I ve got
One was faulted and one stopped working after one year
A hairdryer is not supposed to last a year, especially a hair dryer as expensive as this one.
This company is way too popular to let something like this happen to a customer and yet they haven’t done anything to help me
So people be careful spending so much money on this company . They won’t do anything to help you at all
I m fuming and I feel sorry I ever spent £399 for this item that wasn’t worth the stress I got”
“Ì have tried to contacted Dyson cs many many multiple times regarding my hairdryer that literally exploded in my face while I was drying my hair
My device exploded. It was under warranty but apparently because the first device bought which was defected is been exchanged for a newer, My warranty was invalid.
This is what I’ve been told.
I spent £400 less than 4 years ago for a hair dryer that was defected, I got a new one as they were unable to repair it and the newer one worked ok for a 1 year , then it just burned inside while I was drying my hair and it was bursting smoke! this happened at least 6 months ago. Ever since they told me 6 months ago again they weren’t able to repair because they can’t get a part ( so be carful buying Dyson as they can’t ever fix them ) I have been ignored and my email didn’t get replied to and no one cared
So the care they promise you is a lie!
If I got hurt, I don’t know how they would have dealt with this.
After telling me they weren’t able to repair it they offer me a 20% off for a new device
What makes you think I will buy another Dyson machine again after all of this ? The stress I ve been through!
all I wanted was my device to be repaired, but nothing, they won’t do anything about it!
So I m £400 down and I m using a hair dryer for months that I paid £40 15 years ago and it still works fine !
Dyson claims the name, they claim their machines are carefully checked, and that they use the best parts to build them, which is obviously not true! Out of 2 hairdryers I ve got
One was faulted and one stopped working after one year
A hairdryer is not supposed to last a year, especially a hair dryer as expensive as this one.
This company is way too popular to let something like this happen to a customer and yet they haven’t done anything to help me
So people be careful spending so much money on this company . They won’t do anything to help you at all
I m fuming and I feel sorry I ever spent £399 for this item that wasn’t worth the stress I got”
“Where do I start the worst experience ever which lasted 3 days.
Day 1 missed delivery but no attempt was made to deliver
It was supposed to deliver but address was not to their format!? Full address was given on order as Name of house and post code would be more than sufficient to deliver as its a very small village
Day 2 order was misrouted!!! by Parcelforce and sat in the depot for a day……
Day 3 delivery waited all day time given for delivery between 10am- 4pm
Just past 2pm message received not able to deliver not possible to identify delivery address. Item returned to sender
DO NOT BUY customer service appalling”
“Worst experience of my life
Worst experience of my life. Had my hoover collected almost 5 weeks ago. Supposedly lost in transit. Phoned at least 17 times and constantly get told the case is escalated. I have 3 kids and a dog, my son asthmatic hence the animal hoover which we use 3 times a day. Contacted citizens advice over this as constantly being palmed off. Would never recommend going with dyson and also u only speak to people from europe not the uk!!We still waiting on a hoover or update, the worst customer service ive ever experienced.”
“Appalling customer service from Dyson.
I ordered a birthday present for my daughter, paid immediately, and stayed home all day on the confirmed delivery date — but no delivery was ever made and no one attempted to contact me, even though Dyson’s email stated a PIN would be required for delivery.
Dyson then falsely claimed there was a “failed delivery attempt” and told me I’d have to wait another 14 working days for a refund — on top of the 23 days that had already passed. That means 37 days to get my money back for an item that never arrived.
I’ve contacted Dyson multiple times and still received no response or update. Absolutely unacceptable from a company of this size. I had no choice but to buy the same item elsewhere just to get it in time.
Be warned: Dyson takes your payment instantly but makes you wait weeks for refunds and doesn’t respond to customer emails.”
“Brand new Dyson Nural hairdryer £400 rrp and 30 seconds after I turned it on it was over heating at cutting out. Been in contact almost every day now for 10 days and am getting nowhere, today I am being told to give them another 24hr-48 hrs.
No hairdryer No replacement No refund. Disgraceful.”
“Awful customer service, problem with their website, meaning I was charged twice for a product - no management or anyone you can talk to properly. absolutely unacceptable for a company this size”
“I bought a refurbished Cyclone V10 Absolute on 02/05/2025, it failed on first use, Dyson sent a replacement battery that did not work, then a replacement charger that also failed, a technician was booked to collect the broken unit on 24/07/2025 and never arrived, now two weeks later I’m stuck with a useless vacuum, this level of incompetence is outrageous, it breaches your 12 month guarantee and my rights under the Consumer Rights Act, I demand a brand new working machine delivered immediately or a full refund, no more delays or excuses.”
“bought Dyson straighteners in September 2022 & really liked them. Earlier this year the battery was failing & didn’t hold charge for long. I reduced heat but it didn’t make any difference. I contacted Dyson who instantly said I would need to buy a new pair. I challenged this & a repair was arranged. I have received an email to say they need a new battery. There is no batteries in stock & they don’t know when they will be so they can only offer me a 25% discount. There is a 2 year warranty with this product. Why would I pay another £300 & that’s with the discount for something that doesn’t last & one of the main components can’t be replaced. Mine weren’t over used & I followed care instructions. I would not recommend as Dyson cannot repair and are just after your well earned cash.”
