“NEVER EVER BUY DYSON.
If I could give no stars I would. Avoid buying Dyson at all costs, I got my Dyson airwrap almost two years ago, it cuts out all the time from over heating, it has never worked as it should. Decided I should get it fixed before the warranty runs out. My warranty was set up when I received my airwrap as a gift. Serial number provided and an account created. I have had an email from a no reply email address asking for my receipt. Which I clearly don’t have anymore. But I can’t respond because there is no way to respond to Dyson. I have now joined an online chat. Where I’ve been told they need my VAT receipt because the repair is cancelled. Due to no parts being available. NO PARTS FOR A DYSON AIRWRAP THAT IS STILL BEING MADE. So without my receipt, my £650 airwrap goes in the bin? Took me 45 minutes to arrange the repair in the first place, going through pointless questions to somebody that couldn’t speak English. And another 1 hour now sat waiting on a web chat. Who has time for this? I don’t. Pulse waiting in on Saturday for a collection. Why arrange a collection if you need my purchase receipt? Disgusting
I have ordered a shark.”
“Absolutely the Worst Customer Service I’ve Ever Experienced – Dyson Doesn’t Deserve a Single Star!
If I could give negative stars, I would! Dyson has proven itself to be an utterly disgraceful company with appalling customer service. I returned my faulty hairdryer on September 18th, thinking I was dealing with a professional company. Instead, what I got in return was a dirty, chipped, disgusting hairdryer in a completely different color, with a different serial number. It was someone else’s broken machine! Unbelievable.
I immediately contacted Dyson customer service, and after a video call where I provided every bit of evidence—photos, videos, you name it—I was assured the issue would be resolved within 48 hours. That was on the 25th of September. It’s now October, and I haven’t heard a thing from them. What did I get instead? Requests for evidence I already provided multiple times. Dyson is apparently so incompetent that they can’t even keep track of their customers’ complaints or do the bare minimum to follow up. Pathetic.
And to make things worse, every time I call and try to explain my situation, they CUT ME OFF! How is this even possible? They are literally hanging up on me after I’ve gone through all the trouble of explaining the issue again and again. It’s beyond frustrating.
I’ve paid £500 for this product, and I can’t believe I’m experiencing the absolute worst customer service ever. Dyson has completely failed me. I own multiple Dyson products and used to be a loyal customer, but after this horrendous experience, I’ll stay far away from this scam company. I’ll be telling everyone I know about this nightmare.
I’m also reporting this to the ombudsman, as Dyson has taken my machine and hasn’t returned it or offered any resolution—no refund, no replacement, nothing. Dyson, you should be ashamed of how you treat your customers. Avoid Dyson at all costs. Worst. Company. Ever.”
“Absolute shambles of an organisation and customer service department. I have a vacuum which on the 2 and half years seems to lose power and in the two years of warranty was only ever offered new batteries and never once offered a chance for it to be repaired. Now that it is out of warranty they have now offered to repair but at my cost. I fought my case and had a solution that they would repair free of charge. Roll on two weeks to collection day and no one collected it. Waited till today and again no collection. I rang up and safe to say their customer service agents are not helpful and laughed on the phone when I expressed my disappointment. Got to speak to a so called supervisor, and again not helpful what so ever. Only solutions that was offered was they would send a part but be charged to me and I would have to fix it, wait another 2 weeks for collection to be repaired or 25% a new purchase (like hell am I buying a Dyson again!). A rude and disgusting experience and have asked to log a complaint but I hold my breath. If you are reading this to see if you want a Dyson.... Do not bother, scam artists!”
“How can Dyson a british brand introduce a new product in the middle east first? So what now uk is not worthy for a British brand to launch their products in their own country first? What a disgrace Dyson.”
“Absolutely atrocious service, do not believe a word of price match guarantee, it’s false advertising, the match nothing and after spending well over an hour on the phone with clueless customer service advisors it certainly wasn’t a great experience. It took me hours on the phone with them to arrange the return which is not seamless or easy.
Product is great but if you can help it don’t purchase directly from them or believe in false advertising of best price guarantee as it certainly isn’t the case.”
“After care absolutely non existent spend your money elsewhere
Having bought a Dyson supersonic hairdryer the filter started crumbling away after just over a year of using my hair dryer, so I contacted customer services and that is where my troubles began I was advised that the part was out of stock.
Several Web chat messages and no actual time frames as to when this part would be in stock again I decided to check in the website myself and the filter was now showing as back in stock so I contacted Dyson again and was advised that the part will now be sent out to me and I will receive a message confirming this shortly after my web chat, I received nothing! This morning almost two weeks later I have an email letting me know my order is cancelled!!!!!! And now my hairdryer is booked on for repair and that a courier will be coming to pick it up and I will be without my hairdryer for7-10 days....... Its only a filter cover that needs replacing due to the cheap quality of the one that is on the hairdryer..... The level of consumer care I have received is absolutely shocking, not what you expect after purchasing a very expensive item from what you would consider a reputable company, Dyson customer service is not fit for purpose either, a number of webchats with very robot like unempathetic people does not help with the frustrations of getting the issue resolved!! I was planning to purchase the airstrait but I won't be doing that now, the after care from Dyson is no existent, I would hate to go through the same issues if something needed replacing or repairing with tha”
“My husband bought me the dyson corrale straighteners for my birthday in Sept 2021, not quite 3 years old and they will not hold their charge show as fully charged but switch off in less than a minute. Ring customer services and told warranty is only 2 years, ok can I buy replacement battery pack, apparently not they are built in! Option i am given is to purchase a refurbished pair for £100. How can you justify charging £500 for something that cannot be repaired. I am fuming.
Going back to GHD my first pair cost me £100 and lasted over 10 years!”
“Bought a cordless dyson V10 a year ago and the roller head stopped working in May 2024. Had the warranty on the product so contacted Dyson to ask for a replacement.
Four months later and after countless phone calls we still haven't been issued the replacement.
Their customer service is the worst I've experienced in years and that really saying something. The customer service operators don't speak good English so they don't understand you and you can't really understand them.
We've been told on four occasions that a replacement part would be sent by DPD and it never has.”
“Bought the 360 vis nav for £1200. It broke after 4 months. sent it back and then the 4 months of horror with their customer service started.
6 failed delivery attempts with excuses such as an error to the address (they managed to find the address with the original delivery and there's 24 hour concierge, 7 days a week). Tracking links came up as errors.
I tried to get my money back through the bank but more then 6 months had elapsed so they couldn't help. If you get one pay by credit card as you're more protected.
I complained to the citizens advice borough who have reported them to trading standards.
I subject access requested them which they have failed to provide information and it has been more then a months since the request.
I have asked for their complaints procedure at least 3x over multiple months and they have not provided it, when I search on their website it is not there either.”
“**Disappointing Experience with Dyson Customer Service**
I purchased a Dyson vacuum with high expectations, considering its reputation for quality and service. However, my experience with their customer service has been utterly frustrating. Over a month ago, I contacted Dyson support to request a replacement bin for my vacuum, which is still under warranty. Despite numerous promises and assurances, they have failed to process my order.
It is incredibly disheartening to feel ignored and neglected after spending a significant amount of money on a supposedly premium product. The lack of action on Dyson's part has left me feeling incredibly upset and disappointed. As a customer, I expect better service, especially when dealing with warranty-related issues.
I would caution anyone considering a Dyson product to think twice about their after-sales service. While the products may be well-engineered, the customer support is sorely lacking. My unresolved issue has soured my opinion of the brand, and I am left questioning the value of my investment in a company that fails to fulfill its promises.”
“Don’t believe the next day delivery it clearly states order before 9 pm for next day delivery seven days a week. contacted customer service who said it can take up to 3 working days asked to show where it states that but will not show me.”
“Lost reputation
Do think twice about their refurbished product before purchasing. They are complete rubbish. Their complainants, repairs and customer services is none existent. Several chasing on emails and for the last 2 months not a response. They are not the same company you used to know. Cheaper brands out there are much better and work twice as hard to offer”
“Worst company ever. Poor customer service. Premium cost for items that at best last as long as a cheap alternative. Once break unable to be repaired so poor eco credentials. DO NOT BUY”
“Rated 1 out of 5 stars
So I purchased the V8 cordless vacuum…
So I purchased the V8 cordless vacuum from Argos on 17/02/24 took it back because it was cutting out when turned on to max power Argos said because it’s been 29 days since the purchase I needed to contact Dyson customer services which I did I have to say it’s the worst customer service I have ever experienced I was hung up on 3 times then finally spoke to customer service and they said they would replace the hover on exchange I didn’t have a pen handy to write down the reference number they said I’d get a confirmation email never received it called back and they said we have no record of a replacement or exchange so had to go through the whole process again made the customer service agent wait on the phone until I received the email and took the reference number honestly rude customer service maybe Dyson are making so much money now they don’t care about the customer who has just purchased something for £330 pounds it’s not important enough for them!
Date of experience: 18 March 2024”
“What atrocious service. My advice would be never buy direct from Dyson. I needed a vac urgently for a house in Scotland I was leaving five days later so I chose Dyson direct because they advertised overnight delivery ordered before 9 pm. I ordered at 5pm. The item was sent to the London Parcelforce office (it should have gone to Scotland) and went out for delivery next day. It went back to the delivery office. It remained in that London office and day after day it was not sent on correctly. I had to phone Dyson and Parcelforce countless times because of the delay it then needed delivery to my address in Yorkshire. I kept phoning time after time, day after day asking for a return call to tell them where it now needed to be sent. The Dyson operator took the new address, but no delivery details and I never ever got a call back. Then about ten days later I had an email from Dyson (still no call back, I NEVER got that), the item had been dispatched - to the address in Scotland. They completely ignored my calls or new address where I was then. I never got a call back and had to inconvenience everyone in Scotland otherwise the item would have been sent back to Dyson eventually and I would never have got it. I have never encountered such appalling arrogant service in my life.”
“I had a terrible experience with customer service. It has already taken me three hours to get in touch with them. My Dyson was bought from Argos, but they couldn't find my account. Despite providing invoices and proof that I bought it less than 2 years ago(I still have a guarantee), they have not contacted me about troubleshooting.
I need to call them and tell them what to do every time.
The customer service representative didn't know how to enter the UK number in the correct format in order to share a link with me, I asked him to speak with his manager, and he said it is not possible.
I asked him what evidence to provide that I bought it from Argos and he just wanted to end the call and said several times that he can’t find my serial number)
I said that he send me a link with camera access, and I will able to share all details, but he didn’t know how to do this.
He didn't know how to enter my UK number or how to send a link with cameras access-I knew because I used this option from the previous item. I spent 30 minutes explaining this.
To pay for cheap customer service that knows nothing and doesn't provide any service is a horrible idea.
When I explained to him how to find my Dyson account, we opened the claim after two hours
But no one responded during 48 hours, so I will need to call again tomorrow.
Maybe this person didn’t know how to open the claim and just lied the he opened it”
“For a supposedly reputable company I had to chase my order at every step: dyson sold me goods they didn’t have in stock and didn’t expect to get, didn’t tell me they couldn’t fulfil the order and just left it pending for 2 months, didn’t let me cancel until I gave them “a second chance” and didn’t give me my money back when I did cancel despite two assurances, weeks apart, that it was being processed and would be with me in 5-7 days. It’s now 4 months down the line since my order and I have no items and dyson still have my money. I’m actually quite shocked at Dyson…. Absolutely disgraceful service and behaviour.”
“I bought a Dyson Airwrap in October that I couldn’t get on with. I was told as it was within 30 days I could return it. I called Dyson who said they would arrange collection of it. My husband had a day off work and waited in - no show. I called Dyson who said it had been logged incorrectly on the system and arranged another date for collection. Again another day off work and no show. I then decided to get a returns label and return it myself. I know from tracking and the picture that the item was delivered. 7 days later I contacted Dyson to enquire about a refund as I hadn’t received it and was told it would be within 3 days of receipt . I was told it should be in my account within 7 more day. When it was not I called again and spoke to a lady who said she had “escalated” the problem. She would not put me through to anyone else or tell me the official complaints procedure. She told me I would be contacted by Dyson within 48 hours. I was not! I have just called again and spoken to somebody who has said the same, he has escalated it and the refund will be due in 48 hours!! I am really surprised at how poor the customer service is for such a large company! Will never buy from Dyson again!”
“Purchased 2 hot cold fans only 1 arrived. After over a dozen live chats and 6 hours!!! Of phone calls I finally got hold of someone who could “help”. I was informed that as a result of their mismanagement of my order and due to the extended length of time waiting (3 weeks)
they sent me a free machine as an “act of goodwill” great I thought. Until they refused to provide a refund so there was no “free” machine and no goodwill at all. Just a disgraceful customer experience. Beware if you have a single issue it will not end well.”
