I bought a refurbished Cyclone V10 Absolute on 02/05/2025, it failed on first use, Dyson sent a replacement battery that did not work, then a replacement charger that also failed, a technician was booked to collect the broken unit on 24/07/2025 and never arrived, now two weeks later I’m stuck with a useless vacuum, this level of incompetence is outrageous, it breaches your 12 month guarantee and my rights under the Consumer Rights Act, I demand a brand new working machine delivered immediately or a full refund, no more delays or excuses.
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