Appalling customer service from Dyson. I ordered a birthday present for my daughter, paid immediately, and stayed home all day on the confirmed delivery date — but no delivery was ever made and no one attempted to contact me, even though Dyson’s email stated a PIN would be required for delivery. Dyson then falsely claimed there was a “failed delivery attempt” and told me I’d have to wait another 14 working days for a refund — on top of the 23 days that had already passed. That means 37 days to get my money back for an item that never arrived. I’ve contacted Dyson multiple times and still received no response or update. Absolutely unacceptable from a company of this size. I had no choice but to buy the same item elsewhere just to get it in time. Be warned: Dyson takes your payment instantly but makes you wait weeks for refunds and doesn’t respond to customer emails.