The cancellations team show no compassion and you can’t speak to anyone on the phone. I had signed up to a level 3 and 4 AAT course but due to medical circumstances I could not continue, I told the team that I understood I had already started the level 3 course so am happy to continue paying however I have not activated nor received any course information for the level 4 but they are offering no options to help. This puts me in an uncomfortable position as I can no longer work and therefore £60 is coming out that I cannot afford. Do not go with this company in case something unexpected happens in your life and they have no care or sympathy unless it’s for money.