My name is Vinicencia “Cencia” Maduleme, and I’m currently based in Swansea, UK. I have a professional background in customer service, project coordination support, and mental health care. I’m also certified in PRINCE2 Foundation and Scrum Master, and I’m now building my credentials toward process optimisation and strategic project delivery. At present, I work in a dynamic support role while preparing for a transition into Civil Service and quality assurance-related project management roles. My long-term goal is to specialise in operational risk, quality control, and strategic delivery frameworks. I enrolled in the Lean Six Sigma Yellow Belt course to deepen my understanding of process improvement, data-driven problem solving, and eliminating inefficiencies in organisational workflows. I aim to move into a Portfolio or Programme Officer role and knew that Lean Six Sigma would give me both credibility and practical knowledge to get there. I chose e-Careers because of its structured, self-paced model, its reputation for high-quality content delivery, and the support it offers even after the course ends. The fact that PLA certification is aligned with CEPAS and ProctorU added another layer of credibility and trust. The course was challenging in the best way possible. It stretched my mind, especially when it came to understanding metrics, waste categorisation, and the DMAIC framework. I appreciated the clean structure, real-world examples, and logical progression from foundational concepts to applied tools. Every interaction with the e-Careers team was smooth, respectful, and empowering. The support was timely, and the tone was always encouraging. My Success Coach, Vishal, truly made me feel seen and celebrated — not just as a student, but as a professional rebuilding with intention. The course platform was easy to navigate and mobile-friendly — which made it possible for me to revise during breaks at work or while commuting. The downloadable resources and recap sections were especially helpful. Absolutely. e-Careers is more than a course provider — they’re a partner in your professional development. Whether you’re trying to break into project management or upscale your quality assurance skills, they’ll meet you where you are and push you to where you need to be. " Really, thanks a lot for being so polite and supportive — it genuinely means a lot.