DO NOT use this car rental company. They do not adhere to their own refund policy. I cancelled my reservation due to bad weather 72 hours prior to my pick-up time, well within their stated 48-hour cancellation window. Despite this, I did not receive a full refund. Instead of a refund to my credit card, I was given a credit. Additionally, a cancellation fee was deducted from what I had paid, even though this fee was not mentioned in their refund policy. To make matters worse, if I wanted the remaining funds transferred back to my credit card, it would cost an additional 60 euros ($65.07). Essentially, you have to pay twice: once to cancel within the 48-hour window and again to have the money transferred back to your original payment method. Look for a company that honors their commitments and doesn’t charge hidden fees when you cancel according to their policy.