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Anonymous
I arrived to collect the car on time with all necessary documents (voucher, driving license, passport, ID) and three credit cards under my name, each with the required 2000 Euros deposit funds. The issue arose because my cards are in Turkish currency, while the company demanded the deposit in Euros. Turkish banks do not provide credit cards in Euros, making it impossible for anyone in Turkey to rent from this company. Although my cards work abroad and convert transactions automatically to Turkish Lira, this company insisted on Euros only, which would also affect US customers. I offered to pay in USD cash, but they refused. Additionally, my voucher stated no extra deposits were required, so the 2000 Euros deposit was unexpected, especially for a 70 USD rental for four days. Despite agreeing to the deposit as a security measure, the issue remained the currency and payment method. Ultimately, I lost 70 USD as they refused to refund, despite their support team initially agreeing with me over the phone and instructing me to email for a refund. They replied: "Unfortunately, we cannot offer you a refund on this occasion. When you completed the reservation, you confirmed that you read, understood, and agreed to the Cancellation and Non-refundable Policy. Therefore, you accepted the transaction, made the reservation, and received confirmation. Kindest regards."
11 months ago
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Booking Group has a 1.1 average rating from 181 reviews