Heartless Customer Service During a Personal Tragedy I made a reservation with EconomyBookings.com knowing it was nonrefundable. However, I recently lost my mother—a devastating and unforeseen event—and understandably, I no longer wish to take this trip. I reached out to the company to request a cancellation, hoping for either a refund or at the very least, a credit toward a future rental. They responded that the reservation would be canceled, but they refused to refund any amount or offer credit, despite the exceptional and heartbreaking circumstances. Even worse, when I asked for the matter to be escalated to upper management, my request was completely ignored. I understand policies exist for a reason, but compassion and basic human decency should also be part of customer service. It's disheartening that they have chosen to hide behind policy rather than acknowledge a grieving customer with empathy. I'm posting this not just out of frustration, but in the hope that someone with decision-making authority sees this and reconsiders how they treat customers during deeply personal and difficult times. A little understanding goes a long way.