HORRIBLE! Sent coils (fake?) didn't screw in (2 in one 5 pack). Phone number is not real. Email only. They told me to contact the manufacturer myself instead of sending 2 new coils in my next order. Stupidly, I gave them another chance and this time they just never shipped my order. After a week I contacted them and asked them to ship my order priority shipping since it was forgotten about. They clearly don't care about customer service or righting their wrongs, instead I received a text telling me they have cancelled my order and refunded my money (no money back in my account yet...). I'm thinking this is a random person running a small online shop from his/her basement when they feel like it. The first issue I had with them I waited days for a response. Plenty of other online vape shops with the same/better pricing plus other sites have coupons that actually work. Be careful. They ship when they want and I'm not sure it coils are authentic.