It is very sad that you spend 15000 dollars in one store and you can't return one item from your purchase. We bought 2 trays. The delivery person put the trays over the table and took a picture. When he left, I realized that one of the trays was broken. That happened 5 minutes later, I called the store and they just send the picture back. Our order included 2 ceiling lamps. Before they arrived I called the salesperson to tell her that I don't believe that the election was accurate due to the space. My mistake, I didn't read the return policy. The salesperson said that I had to allow the lamps to arrive because they were already on its way. She never clarified that the return will be impossible. Now I have 2 expensive lamps with no use, with a cost of 1200.00