This is my 2nd review. 2 1/2 months later and nothing. Pitiful all around.......... This is the latest update from your company that has failed MISERABLY (in so many ways), and to give you insight into a very dissatisfied customer of yours, and how she’s trying to cope with a company that couldn’t care less and to see first hand the goings on in your store at Lyons Road. 11/1/22 - I sent letters to you, (the executive assistant), my salesperson Rossana and an actually wrote a review too. I wrote a review on how appalling and mishandled I’ve been treated as your customer. Your store manager Elkie (is probably the worst offender in all of this!) Not once did she have the slightest intention, thought or decency, to call me but kept telling her salesperson Rossana to relay messages. This is NOT managerial material. Maybe think about retraining her? 11/3/22 - Jose (a 3rd party sub) came to my house, said the slates MOVED but never relayed that to any of you. He moved them easily. 11/5/22 - Rossana called me and said there isn’t anything wrong with the bed. Mind you I purchased this September 4th it is now November 17, and no one cared enough to look into my horrible experience! 11/10/22 - I called Rossana and explained that Jose (the sub) shook the bed and had agreed it wasn’t stable. My back, neck, lower spine are absolutely killing me and not a thought or a word. I haven’t slept since September 4. She said she’ll speak with Elkie (but once again the same old story). She’s always out, in a meeting and can’t be reached. It’s an OLD STORY at this point. SHAMEFUL! Have the decency to not to leave it to your underlings and pick up the telephone and call me. You're the manager……... 11/15/22- Called Rossana but she didn’t pick up and I left a message. 11/17/22 - Left ANOTHER message for Rossana. She finally called back and said there was nothing she could do. I told her Elkie should be calling me and she said she’d call in 10 minutes. That was a joke! I don’t understand how you've duped so many people. Even down to the bed being $1,799 reduced on sale for $1,499 and the next day $1,199. How have your gotten away with this for so long? I have now gotten a big education and see there are many, MANY dissatisfied people who’ve left reviews. I will be leaving mine as well. How do you hold your head up every day when you’re doing this to innocent people who hardly have any recourse? If this was taken care of the first week of September it wouldn’t be dragging on for OVER 2 1/2 MONTHS. Very disgruntled and stuck with a $1,199 dollar bed that I have no use for. Thanks for nothing! You should all be ashamed of yourselves. Truly pitiful from such a big company. I didn’t even want my money back, I only asked if I could trade it in for maybe a box spring? Begin forwarded message: From: Carol Kurta Subject: Re: Carol Kurta/CUSTOMER ID 1212090/ Ella White Queen Platform Bed Date: November 3, 2022 at 11:48:57 AM EDT To: rita@eldoradofurniture.com That you Rita: Jose a sub for your company just came out. I appreciate all your efforts and your quick response. Thank you again, Carol Kurta 561-504-6116 On Nov 1, 2022, at 3:44 PM, Carol Kurta wrote: I’m sorry to be sending this email to you, but I’ve tried several different ways to send this, disconnected twice with out speaking with anyone at the corporate offices, and it’s almost impossible to find a good email address. Your human resources department put me in touch with you so please forgive her, but I’m so frustrated and have no alternative but want someone in corporate to understand what I’ve been going through and the pain I’ve been experiencing these past 2 months. Thank you and again, sorry to have bothered you…….. To Whom It May Concern: I can’t get ANYONE to address my dislike and uncomfortableness with this platform bed since I bought it. It is now 2 MONTHS and I’ve had enough of pleasantries and waiting and texting with my salesperson, and visiting the store and driving 45 minutes, and meeting with a “manager” and other sales people. Taking pictures and sending them along and being told someone will get a hold of me. It’s in “processing”, a “tech person" will contact me, managers and salespeople are in meetings or not in as it’s their day off. I could go on and on and mention these people by name but I won’t. It boils down to a very dissatisfied customer that’s been asking for help for 2 months now. Since no one could even give me the right time of day to see if maybe it was dissembled improperly, at this point, I’m not even asking for my money back. I would like to exchange it for a plain old boxspring and maybe buy a headboard. When I bought this bed it was $1,700 dollars and on sale for $1,499. However, it was actually $1,500 and I needed to spend one $1.00 to get the sale. I asked if I could pay it in cash and was told no, I had to buy something. The least expensive item in your store was $19.00 for a pillow so I bought it. Less than 12 hours later in an email, Eldorado was having a major sale and now the Ella White Queen Platform bed was $1,100. Imagine my surprise….. I immediately texted my salesperson and she said she would try and ask the manager who wasn’t in that day if I could get the new sale price. She finally got back to me and said I could, but I had to bring the pillow back. I drove back down and got the refund. I’ve had this bed less than 1 month and never could get comfortable in it, and haven’t had a single nights sleep. I owned an extremely expensive mattress “that I loved” that was only 6 years old, but thought maybe that was the reason. So I purchased a brand new bed, “costly I might add” and still no one ever contacted me. I drove down there and tried reasoning with “the manager” but she said I needed pictures and she would write notes in the computer and forward them along. No one ever contacted me. So here we are and I feel as though EVERYONE has kicked this down the road without any thought to the customer. I would like someone to come and pickup this platform bed, and either let me purchase a boxspring mattress and whatever monies are left over I’ll buy something else for my house, or refund my money. This is now bordering on cruel. I’m being completely ignored and this isn’t the way a company is supposed to treat their customers, let alone do business. This is nothing less than bad form…….. This was written up and purchased September 4, 2022 and it is now November 1, 2022 and your company has gone silent. Yesterday when I called and spoke with a “salesperson” (I won’t mention by name), I was told the manager was in a meeting, my salesperson was off and that he would relay everything to them and have them call me. I’m still waiting for that telephone call. No text either. I’ve done everything I was told from the start. I done everything in the nicest possible way but my calls, texts and visits have fallen on deaf ears. Could someone please read the notes to this long and terribly drawn out saga of a person that has tried from the very start to get some help on a purchased platform bed she couldn’t get comfortable in from the beginning? Thank you, Carol Kurta P.S. I just tried calling the corporate offices to send this email and I was disconnected 2 times without ever speaking with a person. This is not saying much about your company. I wish at this point I would’ve done my due diligence and looked further into your company before making this purchase. Begin forwarded message: From: Carol Kurta Subject: Carol Kurta/CUSTOMER ID 1212090/ Ella White Queen Platform Bed Date: November 1, 2022 at 3:44:09 PM EDT To: rita@eldoradofurniture.com I’m sorry to be sending this email to you, but I’ve tried several different ways to send this, disconnected twice with out speaking with anyone at the corporate offices, and it’s almost impossible to find a good email address. Your human resources department put me in touch with you so please forgive her, but I’m so frustrated and have no alternative but want someone in corporate to understand what I’ve been going through and the pain I’ve been experiencing these past 2 months. Thank you and again, sorry to have bothered you……..