Run away from this company and its gimmicks & poor quality merchandise. El dorado is not what it use to be. I was a loyal client for over 10 years & after this recent experience I realize that I will never purchase from them again. It started out with 3 bar stools - the sadie swivel chair at $399. The day of delivery 2 out of 3 came with markings on the sides of the seat, it looked like when someone has a box opener or knife & cuts several times over - this was brought to the attention of the delivery guys & they stated its just glue and would open a repair ticket to have them cleaned. Mind you a month went by & i followed up with the store & they found the ticket that said that but never called me to set it up. When the repair man saw the chairs he said those are actual scratches not glue & would not come off. I called the store to report this & they said we had to wait for the report of the repair man & then we can talk. Another 2 weeks go by & again no phone calls or follow up. I was finally able to speak to a clerk when I went to the store in person - since I was needing to purchase more items for the home. I told my sales rep & she said pick out the furniture & then we will follow up on the chairs. I was simply asking for them to exchange the chairs, not asking for a refund or money back. After the sales rep tried to speak to multiple managers, the store denied the exchange & said it was because I didn't return it when they were first delivered. I couldn't believe it & was appalled. So for listening to their employees & following the protocol that they said, now i'm left with 2 damaged chairs & that's it. Second, the other items (2 swivel chairs in Navy blue) by this time we had ordered & delivery scheduled for the other furniture. They attempted 4 times to deliver one of the two chairs & each time the fabric was damaged. Now they are saying " we have attempted to deliver the same chair 4 times & the defects is how the chair is, no more attempts can be made." Seriously ... so you take clients money that has no defect but you sell me a defective product. You have lost my business & I will let everyone know of El Dorados misleading & terrible practices & poor customer service.