This is the second time I have attempted to provide a review but have failed even though it said it had ben verified! Seems like anything less than 5 star will not get published!! Anyway, in a nutshell - crazed glazing in mugs. Handle falling off one due to glazing issue. Looking at past reviews seems like many people have the same issue. Contacted customer services and they aren't interested unless you have a receipt or the issue occurs within a short guarantee period. Denby pottery lasts years and looks as good as it did when new. Emma Bridgewater has a serious issue and won't do anything about I. Very poor. We definitely will not buy any of their products again in the future. (Now let's see if this review gets published :)).