Ordered 3 items from 1 brand, 2 different bags and a jacket. 1) Bag have all tags, quality control sheet and comes in plastic bag as it should be. 2) Jacket without quality control sheet and in different color. 3) Bag without any tags and plastic bag. *Quality control sheets are the feature of the brand. Color of the jacket wasn't my main complain as its dark grey instead of black. But the fact that bag comes to me from the shop without any tags like I bought it used on ebay wasn't good at all. Contacted End support and they asked me to take photos of the stickers on the bag, which I don't have of course. Then they replied that probably they used bag for the photo shoots and lost tags. So I bought used bag from a shop. Also tried to tell me that dark grey and black is the same color! Actually they had both colors with different photos. Then they offered send order back as I'm not happy with it. Of course they said that I need to pay for delivery. To clear the situation, I payed custom fees for it and this mistake of the shop would cost me double price of the bag if I would send it back and pay for delivery. As a bonus they also listed wrong measurements of the jacket, I asked in their live chat about it and they told me that they're accurate. As their measurements was way far away from the measurements on the official site of the brand I take risk and believed official measurements instead of End ones. And even here End was wrong. As another minus to their "service" and shop - they tried to report my review on another site. Overall even a 1 star is too much for them in my case.