AV
Horrible Experience. Customer service lacks urgency and efficiency. Been going back and fourth with Khey for over 2 months about an item I ordered. I ordered an item and they have sent me the complete different item. I returned and asked them to correct and send the replacement in which I was informed I would be refunded and would have to order again. They got back to me and said i was refunded to my account but nothing was popping up in my account credits. I went back and about 2-3 weeks later they said they accidentally refunded me in the wrong currency and thats why it was not popping up on my account. I Then ordered the item, and about a few days later, at the EXACT same time and date, received 2 emails. 1 saying my order was cancelled and 1 saying that it was shipped. I then went back to support after 2 months asking them what the issue is now, and they came back saying that there was only 1 left but they still didn’t send to me. Replies took forever even after going back and fourth and trying to solve this issue with someone who has been asking them constantly for 2 months on updates. Will not be shopping here again. Horrible Company and no compensation for lost time.
1 week ago
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