I bought an expensive pair of trainer from End in Soho, London earlier in the year which, after 3 months, broke at the eyelets and were rendered pretty unwearable. I took them to End today and the staff there couldn't have been more helpful. I'd convinced myself that because the trainers were 3 months old, I'd have a problem with returning them. No such issue - the trainers were replaced straight away and problem solved. So impressed by the customer service and attention. Wish all stores were like this. Totally recommend this store.
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