Despite the online and distance selling rules in the UK they will not refund the original postage costs when you return an online order in full. They claim that its something to do with payments to their 3rd party courier and ultimately by ordering from them you agree to their T&Cs "WE WILL NOT MAKE EXCEPTIONS" (they were quick to point out). £6.99 is expensive as a standard delivery anyway so I wont be ordering from them again. Be careful when ordering if you think there is a chance you might not like the item, you wont get the £6.99 back despite Which, Citizens Advice etc guidance saying they have to refund it.