I tried to return a shipment from the EU (Netherlands). Before I returned it they advised me how to do it, and I followed their exact instructions. I was aware that shipping costs were on me, so I paid 23 euros for shipping. They never warned me that there was a chance I'd had to pay for custom charges too. The shipment is now somewhere in England and they expect to me to pay 70 pounds for custom charges before it proceeds. If they's warned me I'd never returned it. I wouldn't even bought from End