They sneakily claim "free returns" with labels across the screens even as you browse from the Australian site, even claim free returns in the confirmation screen of your order, but they don't tell you it is actually free ONLY in the UK after you start a returns claim. Then you have to pay to return items, in my case $85 aud to send back a pair of runners that were too big (not TTS). Oh and I also paid for shipping $27 AUD, so i've paid $112 for the enjoyment of absolutely nothing. I contacted them to complain but the customer service person played dumb, directing me to returns processes and not answering my question when I specifically sent a screen shot of the "free returns" in my confirmation screen of the order.