I had a terrible experience with this company due to a missing item in my order. The package had been tampered with in a way that wasn’t immediately obvious, and the item was clearly stolen. Because of the shipping method used (FedEx), only the shipper could file a claim. However, this company refused to submit a claim on my behalf and also refused to provide a waiver allowing me to file one myself. While they confirmed with FedEx that no external damage was noted during delivery, they never actually filed a claim—even after I personally verified this with FedEx. At the end of the day, I’m left without the item I paid for, and the company has done nothing to resolve the issue. Extremely disappointing customer service.