Ordered a NANGA jacket in size S from END Clothing, expecting European sizing as standard for UK retailers. Received Japanese size S which equals European XS - completely unwearable. The real problem: Zero disclosure on their website that this item uses Japanese sizing. Other retailers (ka-yo.com) sell identical NANGA products in proper European sizing. Customer service disaster: When I contacted them with proof and screenshots, they dismissed my complaint entirely. Claimed I "should have known" it was Japanese sizing despite NO indication anywhere on their product page. Refused to cover return shipping costs for THEIR misleading product information. Currently pursuing formal dispute resolution due to their complete refusal to take responsibility. This is unacceptable business practice - misleading customers then blaming them for the confusion. Avoid END Clothing unless you enjoy gambling on what size you'll actually receive.