They had a shipping promo for free 2 day shipping. They had so much demand that they couldn’t keep up the promise of 2 day shipping and my products came about 7 days later. I called and they apologized for the delay so that was nice. I kept two items and had to send two back. Beware if you are sending back items from the U.S., the return shipping is high. I sent back two pair of shoes and it was $71. It would be nice if they offered some sore or discounted return shipping for international customers.