For a luxury boutique, customer service was lacking. My order took three days to fulfil and took two weeks in attempting delivery, which in my opinion is far too long for luxury goods. Unfortunately this delivery resulted in the shoes I had ordered for my holiday, not arriving on time or ever! My initial email to customer service took three days to answers. The customer service advisor offered no regret for missing my holiday and gave me further details about picking up my parcel from a secure location, which had been absent previously. Unfortunately, I was away, so got a colleague to attend to this, sadly the details were incorrect. Yet again, it took customer service two days to answer my email, yet again no regret about giving incorrect information. I decided to cancel the order as a result of the shoes never turning up and customer service offering no regret. When I complained about the attitude of the customer service person, once again I was offered with no regret or an apology. I will not be shopping here again and can see from other reviews, customer service need some training!